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sara
 
 
 
sara's stats
 
  • Review count
    1
  • Helpfulness votes
    38
  • First review
    July 12, 2017
  • Last review
    July 12, 2017
  • Featured reviews
    0
  • Average rating
    2
 
  • Review comment count
    1
  • Helpfulness votes
    0
  • First review comment
    July 14, 2017
  • Last review comment
    July 14, 2017
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  • Answer count
    2
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  • First answer
    July 12, 2017
  • Last answer
    July 12, 2017
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sara's Reviews
 
HP Laptop: This HP notebook is all about getting the perfect combination of design, reliability and great features. Style and productivity while keeping your wallet in mind - that's something to get excited about.
 
Customer Rating
2 out of 5
2
Great for 5 months
on July 12, 2017
Posted by: sara
Got the blue screen of death at five months - Geek Squad sent it to HP for warranty repair - diagnostics said RAM issue. HP replaced the mother board - sent it back - wouldn't boot up because of RAM problem. I needed this fixed quickly to begin with, now it has to go back again and school starts in three weeks. I am an adjunct professor and need to redo syllabi with new textbook adoptions. Neither HP or Geek Squad seem to be able to do much other than say it will take 7-9 business days to fix when HP gets it. IF they actually fix it this time. Best Buy would not replace it, so I am stuck. Won't buy HP again when service is this bad. I spent a half hour on chat with their support to no avail to get it expedited.
Mobile Submission: False
No, I would not recommend this to a friend.
+37points
38of 39voted this as helpful.
 
sara's Review Comments
 
HP Laptop: This HP notebook is all about getting the perfect combination of design, reliability and great features. Style and productivity while keeping your wallet in mind - that's something to get excited about.
 
Overall2 out of 52 out of 5
Great for 5 months
By sara
Got the blue screen of death at five months - Geek Squad sent it to HP for warranty repair - diagnostics said RAM issue. HP replaced the mother board - sent it back - wouldn't boot up because of RAM problem. I needed this fixed quickly to begin with, now it has to go back again and school starts in three weeks. I am an adjunct professor and need to redo syllabi with new textbook adoptions. Neither HP or Geek Squad seem to be able to do much other than say it will take 7-9 business days to fix when HP gets it. IF they actually fix it this time. Best Buy would not replace it, so I am stuck. Won't buy HP again when service is this bad. I spent a half hour on chat with their support to no avail to get it expedited.
Customer Avatar
sara
Update
July 14, 2017
I did buy this at Best Buy on 1/13/17. Also contacted HP to try to expedite on their chat system in support. No kick-off they told me to talk to Best Buy. I told them I already did when I gave them back the laptop. They said it would take 2-3 weeks. Today someone from HP called me but I couldn't hardly understand a word they said. What a runaround to deal with when you need the laptop.
0points
0of 0voted this comment as helpful.
 
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sara's Answers
 
HP Laptop: This HP notebook is all about getting the perfect combination of design, reliability and great features. Style and productivity while keeping your wallet in mind - that's something to get excited about.
 

Is there a warranty without the protection plan and if so, how long does it last?

Yes- one year
6 years, 8 months ago
by
sara
 
HP Laptop: This HP notebook is all about getting the perfect combination of design, reliability and great features. Style and productivity while keeping your wallet in mind - that's something to get excited about.
 

Does it have backlight?

Yes it does
6 years, 8 months ago
by
sara