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Fury
 
 
 
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    1
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  • First review
    March 23, 2017
  • Last review
    March 23, 2017
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Fury's Reviews
 
Safeguard your home with this Night Owl video security system. The eight-channel DVR with built-in 1TB storage includes a rechargeable battery backup for recording up to 160 minutes of footage during a power outage. This Night Owl video security system includes four HD cameras with motion-detection capability and night vision range of up to 100 feet.
 
Customer Rating
1 out of 5
1
Literally only worked for 10 minutes
on March 23, 2017
Posted by: Fury
After testing, installing, then starting setup, the picture went blank after 10 minutes. Next day I called customer service and worked with the technician for 55 minutes to troubleshoot the problem, which was everything I had already done, but I understand he was doing what he's required to do. After he was satisfied but unsuccessful, He said that he would send me an email with a shipping label so that I can return the product, and they would send me out a new DVR. 5 hours later I receive a phone call from another technician. This one wants access to my computer so he can see if it's connected to the router. NOT COMFORTABLE WITH THIS! Access was given and an hour later, he was also unsuccessful. Now it's going to take a week or 2 (at best) before they receive the non working DVR and send me a new one. This was so frustrating, I should have thrown everything back in the box and taken it back to BB and got my money back. But I spent all day fishing wires through walls and installing the cameras. I'm not going to rip it all out after all that work. Let's hope the new unit works properly. I can say that for the few minutes that it did work, the picture quality was very good.
My Best Buy number: 2028172899
No, I would not recommend this to a friend.
+4points
4of 4voted this as helpful.
 
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