This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
I bought a TEVO Bolt from Best Buy.com along with a 2-year Geek Protection Plan. When the TEVO arrived, my cable company had difficulties getting it to operate as it should. I contacted Geeks and was told 1) they had no service technicians in my area, and 2) since the product was new, I should contact the manufacturer directly. What was the purpose of buying the tech assistance from Geeks???