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Danny
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- Review count1
- Helpfulness votes21
- First reviewJanuary 19, 2017
- Last reviewJanuary 19, 2017
- Featured reviews0
- Average rating1
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Danny's Reviews
Work in rugged conditions with this unlocked CAT S60 smartphone. It withstands 5-foot submersion and is resistant to dirt and grit, making it a good choice for construction environments. The touch screen of this CAT S60 smartphone responds to gloved and wet hands, and the camera lets you conduct thermal imaging.
Customer Rating
1
Horrible product, even worse customer support
on January 19, 2017
Posted by: Danny
My initial impression wasn't terrible. Solid phone, reasonably fast. (Not compared to other smart phones with 3GB of RAM, however.) I noticed audio from the headphone jack was very quiet, and streaming video lagged as to where it wasn't watchable. The camera (not infrared) is garbage, never focuses properly and all photos are washed out and fuzzy.
I didn't have the phone a week before it suddenly shut off and would not power back on. I hit the reset button: No luck.
Customer support was in the form of a very poorly written Email, which asked me for all the same information I'd already filled out online in the support form. I had to pay return shipping to file for warranty, which took the better part of a month to return my phone to me. I opened the box to see the factory provided screen protector had been applied to my phone. Very poorly, a massive air bubble under the side, and completely misaligned with the camera. Functionality was the same as before, but at least it turned on.
Until today. Phone shut off, no lights, no nothing. It lasted me a week. Customer support tried to take me for a ride again with their sub-par "repair." I just want my refund which I'll use for a product that actually WORKS. I will NEVER make another purchase from CAT again.
Customer support was in the form of a very poorly written Email, which asked me for all the same information I'd already filled out online in the support form. I had to pay return shipping to file for warranty, which took the better part of a month to return my phone to me. I opened the box to see the factory provided screen protector had been applied to my phone. Very poorly, a massive air bubble under the side, and completely misaligned with the camera. Functionality was the same as before, but at least it turned on.
Until today. Phone shut off, no lights, no nothing. It lasted me a week. Customer support tried to take me for a ride again with their sub-par "repair." I just want my refund which I'll use for a product that actually WORKS. I will NEVER make another purchase from CAT again.
It doesn't even deserve 1 Star, but Best Buy is apparently nicer than I am.
No, I would not recommend this to a friend.
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