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- Review count1
- Helpfulness votes10
- First reviewDecember 19, 2016
- Last reviewDecember 19, 2016
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- Average rating1
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Edward's Reviews
Prepare a variety of delicious meals with this Whirlpool WOC54EC7AS electric wall oven that features a built-in microwave for versatile cooking options. The oven's AccuBake system monitors and adjusts the temperature for optimal results.
Customer Rating
1
Whirlpool combo ovens have a dangerous defect
on December 19, 2016
Posted by: Edward
We bought a Whirlpool combo oven (with a microwave above) last April from BestBuy, and first used it this Thanksgiving to cook a small turkey. Three days later I used the SteamClean function, following all instructions in the manual closely. After it was cool I wiped the oven’s inside with a wet cloth, as suggested, and found dozens of fine chips of metallic paint immediately came off on the cloth.
After I complained about this, Whirlpool duly sent a technician from J & H. I have no complaint at all about him: he was forthcoming about our problem, and advised us not to use the SteamClean function anymore. His inspection report was sent to Whirlpool, who later told me the problem was "cosmetic" and so not covered by the warranty; in other words, if I wanted to have it fixed (repainted) I would have to pay—on a new oven! The "customer service" person refused to accept that having paint fall into our food was in any way dangerous, although I explained this twice. It means we dare not use an oven we paid nearly $2,000 for, and after just one use! If we were to use the oven again it is quite likely that more metallic paint will fall off other areas and drop into the food. The real problem with this oven is that it has a dangerous defect, not a cosmetic flaw.
Whirlpool's website doesn't seem to allow for reviews like this, but BestBuy does. The bottom line is that you should avoid Whirlpool products and complaining to their Customer Service: look for another brand!
After I complained about this, Whirlpool duly sent a technician from J & H. I have no complaint at all about him: he was forthcoming about our problem, and advised us not to use the SteamClean function anymore. His inspection report was sent to Whirlpool, who later told me the problem was "cosmetic" and so not covered by the warranty; in other words, if I wanted to have it fixed (repainted) I would have to pay—on a new oven! The "customer service" person refused to accept that having paint fall into our food was in any way dangerous, although I explained this twice. It means we dare not use an oven we paid nearly $2,000 for, and after just one use! If we were to use the oven again it is quite likely that more metallic paint will fall off other areas and drop into the food. The real problem with this oven is that it has a dangerous defect, not a cosmetic flaw.
Whirlpool's website doesn't seem to allow for reviews like this, but BestBuy does. The bottom line is that you should avoid Whirlpool products and complaining to their Customer Service: look for another brand!
No, I would not recommend this to a friend.
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