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November 23, 2016
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November 23, 2016
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woodbinemom's Reviews

Plantronics - BackBeat FIT Wireless In-Ear Behind-the-Neck Headphones - Black core

Stay active and upbeat with these Plantronics BackBeat FIT headphones. The open ear tip design keeps you aware of your surroundings while listening to the music, and the convenient on-ear controls provide quick access to your workout playlist without slowing you down.

Customer Rating

Lots of money for a product that fails in a year

on November 23, 2016

Posted by: woodbinemom

Bought these one year and 2 months ago. LOVED them and used them about 3 times a week good sound, comfortable to wear-kept then in safe, dry location, well protected (since there is no case, you need to keep them protected in your own way (not thrown in a drawer for example), then suddenly one day they stop working. Call Customer service, told "too bad" you are out of your warranty, (she really was rather nasty about it in fact) seriously when I pay 140+ bucks for a product it should NOT fail in a year (BTW if I had bought the same headphone from ATT-not best buy or plantronics themselves, ATT and would have replaced at no charge). So anyway call another tech at Plantronics and he says they have been having "some problems" but sorry he couldn't do anything either. I would have happily ordered another set if they had even offered me a small credit, but to say "tough luck" for a pretty pricey product is really bad PR and customer service. I have 8 plantronics products in my home, we will be moving away and looking for a more consumer friendly product in the future.

No, I would not recommend this to a friend.

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