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    November 27, 2016
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TBDISSATISFIED's Reviews
 
A large screen is perfect for watching your favorite shows. Especially with a beautiful 4K Ultra High-Definition TV from Westinghouse. At 4x the resolution as HD, the Westinghouse 55" Smart LED 2160p UHDTV content in stunning realistic detail. The 3 HMDI ports allow you to connect and upscale multiple HD devices to near-Ultra HD quality. Plus connect to the Internet and stream movies and listen to music from the integrated applications.
 
Customer Rating
1 out of 5
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NOT OK 4K
on November 27, 2016
Posted by: TBDISSATISFIED
4K is not OK with Westinghouse
ABSOLUTE WORST PRODUCT I’VE EVER PURCHASED: BUYER BEWARE!
I’m certainly NOT a whiner, but I’m going to whine a little bit about Westinghouse. I purchased this TV at a reputable national retailer and it lasted 4 weeks and 6 days. I simply stopped turning on. I consulted technical support to try and solve the problem, but was told to exchange the unit. 4 weeks and 6 days is just a few days past time for the retailer not to honor its in store exchange policy so I contacted Westinghouse customer support to troubleshoot and initiate the warranty process.
Westinghouse made the process sound very simple: Take a picture of the front, back, serial number on the unit and original receipt of the TV for approval by the Westinghouse warehouse team. That was easy. I then explained that since I expected my TV to work for more than 5 weeks, I discarded the original packaging. I asked if they would ship my new unit so that I can use the box of the new TV to send the old back. I was told that this is common and I should receive the TV within a few days of the pictures clearing the warehouse quality check.
What happened next is comical. I got an email from Westinghouse stating that they cannot locate a technician in my area to uninstall the old TV and install the new one… I live in a major metropolitan area. They’ve got to be kidding. Besides, I’m just unboxing it, turning it on and sending the old one back. Then they tell me that, I would have to locate a box, pay for shipping and insurance on the product on its way back to their California warranty return center and had to do so within 30 days. This sounded a little like getting a company to honor a rebate, so I emailed back to ask if I really have to be burdened with all of this labor to exchange this faulty product. To which they replied, yes and provided me with the shipping instructions.
I’ve spent a week trying to locate box and a shipper that can come to my home to pick up a box of this size (as it doesn’t fit in my car and exceeds residential UPS/FedEx weight and size limit). This morning, I received an email from Westinghouse stating that my warranty case won’t be honored because I failed to contact them within 7 days of their shipping instructions. I’ve never in my life felt so upset at a major (or relatively minor) manufacturer over how they treat customers of their faulty products. You are a fool to purchase a Westinghouse anything. Pay a little extra, because you’re likely to have to pay much more later for your bad decision.
No, I would not recommend this to a friend.
+126points
170of 214voted this as helpful.
 
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