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- Review count1
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- First reviewNovember 19, 2016
- Last reviewNovember 19, 2016
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- First review commentNovember 19, 2016
- Last review commentNovember 19, 2016
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Unsatisfied's Reviews
Give yourself the space you need to store movies, music, photos and more with this WD Blue WD10JPVX internal hard drive, which can hold up to 1TB of digital content. The lightweight drive emits 17dB during seek operation for a quiet design.
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Terrible Product, Terrible WD Warranty Service
on November 19, 2016
Posted by: Unsatisfied
Summary: Cheap product, cheap parts, warranty replacement plan is a joke, unsatisfied. Original Product (yes, replaced it more than once through warranty) was completely dead after 3 months and started to die two months in after install)
I bought the Product about 9 months ago after reading reviews on Bestbuy.com and seeing it as a fair price for a 1 TB Drive. I had the WD drive for about 2 months and then upgraded to a SSD drive. I then used the WD Drive as a secondary drive for another month which gave it very light use, only used to hold a few video games. I only used about 1/50th of the drives capacity. After 1 month of using the drive as a secondary drive it began to fail. At this point it was 3 months after purchase. Bad sectors were being reported more frequently and eventually 2 weeks later it failed miserably and was not even readable anymore. I lost all information, thank god I did not put anything important on there. I thought at the time this stinks but I remember purchasing the drive specifically for its 1 year warranty. I waited another 2 months before having the time to replace the drive because it was only a secondary drive not my main. Eventually after 4-5 hours on the phone with support because my serial number "was not valid" on their website (garbage website) I was able to start my return process. There is two ways to do this, have them send the new one before you send the old one back or pay to get the new on first and then send the broken in. If you choose to have them send you the disk before you send the defective one back they will put a hold of the purchase amount on your card until you return the broken product. I chose to get the option where I send mine first (No hold on card). I was told it would be less than a week after they receive my drive that I send in first. So, a few days later when the disk arrived (got a UPS alert) I noticed that there was no mark on my return status(on WD website) that said they recieved the drive. I had to call in a day later for them to even look at my return. They sent the "new" one to me (that two different people told me it would be a brand new drive) in about a week and a half later.... so now ive waited two weeks+ for my new drive. I get the new drive and it is in an already opened package obviously refurbished. At this point its taken so long id rather just take any drive that works. Welp, I plug it in and... you guessed it... it did not work. Not only not work but it was not even responsive. I am a computer scientist and I work on pcs all the time. After 5 hours of troubleshooting I realized the drive was completely irreversibly dead... So, i was obviously really calm and happy when I called customer service for the second attempt. They could not trouble shoot the disk at all, basically I told them it was not working, they said did you replace the SATA cable, obviously I tried that, so I said yes and they told me they would replace it and send it back in. Obviously, support staff has no idea how to fix a drive even if it just needs to be initialized by the cpu. Ok, thats fine I'll send it BACK IN AGAIN! I opt for the faster return this time paying the $50 holding fee to get the drive first, then I ship the defective replacement for my already defective product back. I get a new drive this time(atleast this is what they told me again), no idea how long it will last but atleast the package wasnt open. So, I'm like atleast it is replaced now, it was a super hassle but it is done. I go to send my second defective product back and WD WONT EVEN PAY FOR THE SHIPPING.... I had to pay $11 in shipping fees to send a second defective product back to WD for their horrible replacement plan....The best part is this happens to everyone, looking at forums and other reviews NOT AT BESTBUY.com it is obvious this product is junk. You get what you pay for and you are paying for junk :)
$80 total = replaced twice, dies in first three months and 1 month of waiting time between sending defective products back.
I have to say the support staff at WD that I talked to were awesome it is just the actual warranty process that is garbage.
Not Best Buy's fault for skeptical replacement plan but, it is their fault for carrying garbage product.
No, I would not recommend this to a friend.
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Unsatisfied's Review Comments
Give yourself the space you need to store movies, music, photos and more with this WD Blue WD10JPVX internal hard drive, which can hold up to 1TB of digital content. The lightweight drive emits 17dB during seek operation for a quiet design.
Overall1 out of 5
1 out of 5Terrible Product, Terrible WD Warranty Service
By Unsatisfied
Summary: Cheap product, cheap parts, warranty replacement plan is a joke, unsatisfied. Original Product (yes, replaced it more than once through warranty) was completely dead after 3 months and started to die two months in after install)
I bought the Product about 9 months ago after reading reviews on Bestbuy.com and seeing it as a fair price for a 1 TB Drive. I had the WD drive for about 2 months and then upgraded to a SSD drive. I then used the WD Drive as a secondary drive for another month which gave it very light use, only used to hold a few video games. I only used about 1/50th of the drives capacity. After 1 month of using the drive as a secondary drive it began to fail. At this point it was 3 months after purchase. Bad sectors were being reported more frequently and eventually 2 weeks later it failed miserably and was not even readable anymore. I lost all information, thank god I did not put anything important on there. I thought at the time this stinks but I remember purchasing the drive specifically for its 1 year warranty. I waited another 2 months before having the time to replace the drive because it was only a secondary drive not my main. Eventually after 4-5 hours on the phone with support because my serial number "was not valid" on their website (garbage website) I was able to start my return process. There is two ways to do this, have them send the new one before you send the old one back or pay to get the new on first and then send the broken in. If you choose to have them send you the disk before you send the defective one back they will put a hold of the purchase amount on your card until you return the broken product. I chose to get the option where I send mine first (No hold on card). I was told it would be less than a week after they receive my drive that I send in first. So, a few days later when the disk arrived (got a UPS alert) I noticed that there was no mark on my return status(on WD website) that said they recieved the drive. I had to call in a day later for them to even look at my return. They sent the "new" one to me (that two different people told me it would be a brand new drive) in about a week and a half later.... so now ive waited two weeks+ for my new drive. I get the new drive and it is in an already opened package obviously refurbished. At this point its taken so long id rather just take any drive that works. Welp, I plug it in and... you guessed it... it did not work. Not only not work but it was not even responsive. I am a computer scientist and I work on pcs all the time. After 5 hours of troubleshooting I realized the drive was completely irreversibly dead... So, i was obviously really calm and happy when I called customer service for the second attempt. They could not trouble shoot the disk at all, basically I told them it was not working, they said did you replace the SATA cable, obviously I tried that, so I said yes and they told me they would replace it and send it back in. Obviously, support staff has no idea how to fix a drive even if it just needs to be initialized by the cpu. Ok, thats fine I'll send it BACK IN AGAIN! I opt for the faster return this time paying the $50 holding fee to get the drive first, then I ship the defective replacement for my already defective product back. I get a new drive this time(atleast this is what they told me again), no idea how long it will last but atleast the package wasnt open. So, I'm like atleast it is replaced now, it was a super hassle but it is done. I go to send my second defective product back and WD WONT EVEN PAY FOR THE SHIPPING.... I had to pay $11 in shipping fees to send a second defective product back to WD for their horrible replacement plan....The best part is this happens to everyone, looking at forums and other reviews NOT AT BESTBUY.com it is obvious this product is junk. You get what you pay for and you are paying for junk :)
$80 total = replaced twice, dies in first three months and 1 month of waiting time between sending defective products back.
I have to say the support staff at WD that I talked to were awesome it is just the actual warranty process that is garbage.
Not Best Buy's fault for skeptical replacement plan but, it is their fault for carrying garbage product.
Unsatisfied
Edit:
November 19, 2016
" There is two ways to do this:
1) Send the broken one to them before they send you the "new" drive.
2) Pay($$ hold) to get the"new" drive sent first and then send your broken back after you receive the "new" replacement."
1) Send the broken one to them before they send you the "new" drive.
2) Pay($$ hold) to get the"new" drive sent first and then send your broken back after you receive the "new" replacement."
"new" - used quotation here because that's what your supposed to get but, I got a refurbished one the first time.
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Unsatisfied's Answers
Give yourself the space you need to store movies, music, photos and more with this WD Blue WD10JPVX internal hard drive, which can hold up to 1TB of digital content. The lightweight drive emits 17dB during seek operation for a quiet design.
Does this come Pre installed with windows 8.1, I need it to replace the drive that was in my Acer Aspire E5 521 but I'm unsure if it would be the right operating system as that Acer laptop was running Windows 8.1
Operating systems do not have to be the same. You will have to install windows on the new drive anyway. It will be really easy to copy old drive on to new drive. If the old drive is broken then you will have to purchase windows 8.1 or 10 to install on the new drive. All your old information and Windows 8.1 is on the old drive. It does not transfer when you plug in the new drive
7 years, 4 months ago
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