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- First reviewOctober 9, 2016
- Last reviewOctober 9, 2016
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This French door refrigerator features 4 SpillGuard glass shelves that contain spills for easy cleanup, a humidity-controlled crisper for keeping fruits and vegetables fresh and 2 adjustable door bins with gallon storage for large containers. Product specs and dimensions (PDF)
Customer Rating
1
2 Freon Leaks in 2.5 Years
on October 9, 2016
Posted by: Brandon
I will now pay more to go anywhere else besides. In August 2015 we had to have Rick's Appliance come out to repair a Freon leak in our Whirlpool Refrigerator (Model: W10307054A, which I also will never purchase a Whirlpool appliance ever again). Kim came out while I was at work and my wife was home. After several hours of working on the refrigerator he determined there was a Freon leak and he would have to order parts and come back to fix it. Not only was Kim short with my wife, he was condescending and made her feel like incredibly ignorant with each question he asked. Feel free to make me feel stupid, but when you make my wife feel dumb, that's where I draw the line. They fixed it, $600+ later, and we moved on with our lives with the understanding we would certainly never use Rick's Appliance again if we ever had to. Fast forward 9 months to May of 2016. Our refrigerator's freezer stops freezing. We call Affordable Appliance in Wichita, who I would recommend to anyone! They were courteous, educated us on all of the questions I had, and were very accommodating. They defrosted our freezer and we thought everything was good. It was for a while anyway. A couple months later we had the same issue of our freezer not freezing so we called them back. When AA came back, they determined there was a Freon leak. They could have repaired our refrigerator but directed us to Whirlpool to get the refrigerator repaired under warranty because it had been less than one year. So I contact Whirlpool and they said they would direct me to the only "authorized repair company" in Wichita, Rick's Appliance. Great... Low and behold they send out a repair person. And guess who it is! Kim! The same condescending "professional" who "fixed" our refrigerator a year ago. The worst part of it all? Now Rick's Appliance won't even submit the refrigerator for warranty because they said "you called 3 days after the one year warranty expired." DO YOU HAVE ANY IDEA WHY I CALLED 3 DAYS AFTER THE WARRANTY EXPIRED!? Because your service was so remarkably terrible I swore I would never use you again. Now I'm FORCED to use you again. Over $600 , again. Now this $1,700 refrigerator has had nearly $1,300 put into it in 2.5 years of life. I will absolutely never purchase another Whirlpool product again and I will write another formal complaint to Whirlpool requesting them to drop you as their only "authorized repair" company in Wichita because of your lack of flexibility with your customers and the condescending attitude of your repair technicians. You know what Whirlpool tells me? "We can send you pricing on another Whirlpool refrigerator." Why in the heck would I want another awful product of yours!? We've put over $1,300 into a $1,700 refrigerator in just 2.5 years. Are you kidding me? Buy another product of yours? Are you delusional? I might consider a free extended warranty from you. But what do you up yourself and do? You send me a letter saying we can purchase an extended warranty for another $600! LOL Are you kidding me!? That's customer service to you people? We manufacture products that break down twice in 2.5 years. But you can buy an extended warranty for a product that isn't going to work. A remarkably awful business plan if you ask me. I plan on sharing my experience with as many people as possible.
No, I would not recommend this to a friend.
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