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LBK2222
 
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    1
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    August 29, 2016
  • Last review
    August 29, 2016
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LBK2222's Reviews
 
HP - LaserJet Pro m402dn Black-and-White Printer - Gray
HP - LaserJet Pro m402dn Black-and-White Printer - Gray
HP LaserJet Pro m402dn Printer: Quickly complete large print jobs with 100-sheet and 250-sheet input trays. Plus, you can print directly from your smartphone or tablet using a variety of mobile apps, such as Apple® AirPrint and HP ePrint.
 
Customer Rating
1 out of 5
1
Misleading Advertisement & Poor Customer Service
on August 29, 2016
Posted by: LBK2222
I ordered HP printer on 08/19/2016. When I received the box, USB cable was missing. According to Best Buy advertisement, USB cable should be included with my order. I called Best Buy. The online store refused to ship me just a USB cable. Best Buy mailed me another printer. ( I returned the original box back to Best Buy.) On 8/29/2016 I received the second box. No USB cable was packed with the second printer. I spent close to two hours on my phone with Best Buy speaking with Katie and Giselle in Philippians. Finally, a Best Buy representative from Philippines took my credit card number and placed an order for a USB cable with delivery date, 09/01/2016. I was told that my credit card will not be charged. I hope it is correct. I called HP company. According to their sales department, USB cable should be included with HP Printer. Also, the packing list shows USB cable as included item. Should you buy from Best Buy? Previous printer I bought from Costco. Unfortunately, Costco did not have this model this time. When I had an issue with my printer after two years, Costco took the printer back and returned my money.
No, I would not recommend this to a friend.
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