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Fortunecookie
 
 
 
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  • Review count
    1
  • Helpfulness votes
    101
  • First review
    August 15, 2016
  • Last review
    August 15, 2016
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Fortunecookie's Reviews
 
Our hardwired doorbell with advanced security features and an ultra-slim design. With four included, customizable faceplates, Video Doorbell Pro has a finish to match your front door and your style. Get instant alerts when visitors press your doorbell or trigger the built-in, customizable motion sensors. See, hear and speak to anyone at your front door from your smartphone or tablet. 1080p HD video, two-way audio and hardwired, non-stop power means Video Doorbell Pro gives you the ultimate Ring experience.
 
Customer Rating
1 out of 5
1
Buyers remorse
on August 15, 2016
Posted by: Fortunecookie
My husband and I bought this for safety, however, we bought the unit from BestBuy and it worked well for about a week then we couldn't get any video. We contacted customer support and they tried to help and had to set us up with tech support appointment the next day at 5 pm, tech support remotely looked into everything and said it should be working so they sent us a new unit. That one the video worked for about a day and then quit. Not only does the video not work but neither does the motion detected notification work either. I called customer support and was told that what I was experiencing was wrong. I had to ask for a supervisor 5 times before he would let me talk to someone. I talked to someone else who still wasn't a supervisor because they were ALLin a meeting.. Four hours later I got a call from a supervisor long story short, doorbell still broken, i have two units sitting on my desk and one can't be returned to best buy anymore. I would give it 0 stars if I could but 1 is the lowest.
No, I would not recommend this to a friend.
+88points
101of 114voted this as helpful.
 
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