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- Review count1
- Helpfulness votes16
- First reviewOctober 26, 2016
- Last reviewOctober 26, 2016
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- Average rating1
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Rosy's Reviews
Make quick work of your laundry loads with this Maytag electric dryer, featuring a PowerDry cycle to save time. Advance Moisture Sensing technology adds time to larger loads, ensuring complete care, and a Sanitize cycle cares for your family's health. Tap Touch controls on this Maytag electric dryer keep you in charge of each load.
Customer Rating
1
Product fine but Rebate Not Honored
on October 26, 2016
Posted by: Rosy
On 9-9-15 my husband and I purchased a Maytag washer and dryer from a home improvement store Colorado. A Maytag rebate between $100-$250 rebate was promised. We never received it.
Per the Maytag rebate requirements my husband submitted the rebate form online a few days later, along with a copy of the sales receipt, model & serial numbers, well within the rebate required time frame. Maytag sent us a postcard denying our rebate, stating that they could not read the date of purchase on the receipt we sent. The screenshot we took of the sales receipt sent to Maytag shows a very visible date. My husband resubmitted all of the required information to Maytag via the fax number they gave us on 9-22-15. We didn't hear back this time so thought our rebate was being processed. We were wrong. After the holidays came and went and no rebate was received, my husband called The Maytag Rebate center again.They told him during that phone call that they had not received the information he sent at the end of November. So he re-faxed the same information (receipts with date of purchase, model and serial numbers) again that same day. We didn't hear back from Maytag. We called the number for the Maytag rebate center again in April and were told that our rebate was approved but they weren't sending out rebates until 6-30-16. So we waited, trusting them at their word. (we were later told that there was no record of this conversation!)
6-30-16 came and went. No rebate. We wanted to give Maytag time to honor their word. When nothing was forthcoming we called again on 8-16-16. At that time the customer service person told us Maytag had received the information requested but that it was not received on time because the rebate period was over! We contacted Maytag, the Maytag Rebate Center and Whirlpool and none of them responded in a helpful manner. And the emails we received from them kept changing their story. First we were told they were not able to read the receipt sales date, later that they did not receive our serial numbers, and then later that the rebate was not their responsibility but the store we purchased them through. It was finally the customer service department at The home-improvement store who really listened to us and contacted Maytag, but they got no further than we did. This home improvement store ended up making it as right as they could by giving us a gift card for their store. They didn't have to do this--none of this was the stores' responsibility. So do not trust rebates offered through Maytag.
No, I would not recommend this to a friend.
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