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Maph
 
 
 
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    July 23, 2016
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Maph's Reviews
 
Provide a strong Wi-Fi signal in every room and forget about buffering and dead zones with this Luma surround Wi-Fi system. The devices adapt to your home and automatically fine-tune their signal in real time to always offer peak performance and speed. A mobile app lets you set parental controls and pause access to the Internet during family time, and sharing your WiFi with visitors is simple, too-- no more remembering complex passwords, one tap and they’re good to go with Luma’s surround WiFi system.
 
Customer Rating
4 out of 5
4
Works as described, terrible setup
on July 23, 2016
Posted by: Maph
Let me start by saying this is literally the first product review I've ever written....I typically don't bother to spend the time, but my experience with this product compelled me to do so.
First, they spent way too much time and $ on packaging. The package feels like it cost more than the device itself.....it's very much a consumer product and feels cheap. However, it's a router....as long as it works, that doesn't matter and the product does what it says and functions as advertised. There are lots of people out there saying that the controls don't work for the "pause internet" or parental controls aren't working properly. I'm not sure what they're experiencing, but both the "pause" feature and the content filtering works just fine for me. Sure other routers out there offer this feature, but nothing as quick and simple as this device's interface via the mobile app. So as far as that goes, I'm pleased.
My major gripe was with the setup. This should have literally been a 10 minute setup, even with the 3 access points. They do make it simple....but there is one MAJOR flaw. When you set up a SSID it does not allow for special characters in the password. WHAT?! So instead of just recreating the same SSID and password as my old router, I had to create a new password...and subsequently had to reconnect 2 laptops, 2 Apple TVs, 3 iPads, 2 iPhones, 1 Pod Touch, 2 Smart Thermostats and 6 Nest Protect devices. So the whole process took me hours instead of minutes because this devices doesn't support special characters in the password. Now I'm an IT professional, so perhaps I'm picky about security and this isn't important to the average consumer....but I just found this absolutely ridiculous.
Overall, The performance and coverage seems OK thus far too....covers my 3 story home just fine after 24 hours of testing. The range isn't anywhere near what you'd find in say an ASUS or Netgear option....but that's the point of these 3 access points. And I don't need to access my WiFi from halfway down the block....I just needed something simple that offered some parental controls and covered the entire home. Overall, I'd say this is a good start from a 1st generation product....it needs improvement, but will be a great option for most consumers.
My Best Buy number: 0066958222
I would recommend this to a friend!
+9points
11of 13voted this as helpful.
 
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