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    June 25, 2016
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    June 25, 2016
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Ring - Video Doorbell Pro - Satin Nickel
Ring - Video Doorbell Pro - Satin Nickel
Our hardwired doorbell with advanced security features and an ultra-slim design. With four included, customizable faceplates, Video Doorbell Pro has a finish to match your front door and your style. Get instant alerts when visitors press your doorbell or trigger the built-in, customizable motion sensors. See, hear and speak to anyone at your front door from your smartphone or tablet. 1080p HD video, two-way audio and hardwired, non-stop power means Video Doorbell Pro gives you the ultimate Ring experience.
 
Customer Rating
1 out of 5
1
Awful - DO NOT BUY RING PRO!
on June 25, 2016
Posted by: Sparky
I read many of the reviews for the Ring Pro and knew what I was getting into. Having a home automation setup (my entire home is wired) and having been through all the growing pains of the bugs, I thought I would be able to handle some of the bugs with the Ring Pro. I was mistakenly wrong.
Upon initial setup, which was quiet easy, everything seemed to work well with the exception of the motion detection. The motion detection was quite weak and only triggered when someone was at my front door. I was able to deal with that with the hopes of future updates would only improve the system. I experienced some of the other issues often complained about such as delay ringing the bell, lag time with the motion detection, etc. Then after a couple days, it no longer rang my chime inside my home when the doorbell was pressed.
Tech support is spotty at best with this product. But after several phone calls and emails, they finally suggested I remove the power box. This, for some strange reason, made the chime in my home work when the doorbell was pressed.
A few days had passed and the entire system no longer works: door bell will not ring, no motion activity, no chime, and no live view. I pulled the unit off and did a reset and everything was working "normally" again ... but only for about 1.5 days before it went dead again.
I think I have reset the Ring Pro at least 5 times in a two week period to keep it working. Taking this unit back for a replacement, but only because I am going out of town. Otherwise, I would go for a straight refund. I don't have much hopes of the replacement working any better, though. If it does, I will update this review to reflect that.
This product is nothing but awful. Save yourself the headache and time and look elsewhere.
No, I would not recommend this to a friend.
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42of 49voted this as helpful.
 
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