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    June 30, 2016
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Ring - Video Doorbell (1st Gen)
Ring - Video Doorbell (1st Gen)
Ring Wi-Fi Smart Video Doorbell: Find out who's at your door, even when you're away from home. Just connect the doorbell via Wi-Fi and use the Ring app on your iOS or Android device to interact with visitors, receive alerts and review footage.
 
Customer Rating
1 out of 5
1
Buyer Beware
on June 30, 2016
Posted by: MustangSteve
I have had the Ring for 6-months now, of which half the time it has been non-functional. Ring claims that it will run for 1-year on battery power or may be hardwired to existing door bell wiring with voltage between 8 -20v. I tested 17v at my wires. It worked for about a month and a half then died. I was told to remove it from the wall and run through setup again. When it was non-responsive I was told to charge it, so apparently the hardwire power connection was insufficient and the 1-year battery time was overstated. It then functioned again for another month and a half and stopped working. I was again told to run the setup, which requires the work of removing it from the wall. When it still didn't work I was told to run through setup again as if it needed reset from changes they made at their end, requiring the work of removing it from the wall. When it still didn't work they told me to run through setup again. I demanded a replacement, which they eventually sent. The replacement Ring would alert me of someone at the door but would not transmit video. They again told me to run through the setup, repeatedly. I had enough working to try to make their product work, especially with the pointless seeming step of re-running setup that requires physically removing the unit from the wall, which their techs seem to be following off a list with no real analysis taking place.
No, I would not recommend this to a friend.
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