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Susanzmoon
Susanzmoon's stats
- Review count1
- Helpfulness votes12
- First reviewApril 28, 2016
- Last reviewApril 28, 2016
- Featured reviews0
- Average rating2
- Review comment count1
- Helpfulness votes0
- First review commentMay 2, 2016
- Last review commentMay 2, 2016
- Featured review comments0
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Susanzmoon's Reviews
Our hardwired doorbell with advanced security features and an ultra-slim design. With four included, customizable faceplates, Video Doorbell Pro has a finish to match your front door and your style. Get instant alerts when visitors press your doorbell or trigger the built-in, customizable motion sensors. See, hear and speak to anyone at your front door from your smartphone or tablet. 1080p HD video, two-way audio and hardwired, non-stop power means Video Doorbell Pro gives you the ultimate Ring experience.
Customer Rating
2
Exciting product, poor execution
on April 28, 2016
Posted by: Susanzmoon
I bought the last model and loved it. My husband wanted the new one because of the 1080p, so we upgraded after the software fix. We are having all the problems that they said the update would fix. 4-5 seconds delay on the ring. Complete whiteout of the person at the door on the video at night. Although great street video at night. And you have to shut off alerts at night. Even though we have it on the shortest range, every car sets it off, all night long. But it works great during the day. The video is wonderful if it never got dark. Unfortunately I do t live in Alaska.
I called the company. They said I have current update. They want me to take screenshots and video and email. Not worth the hassle. They are not paying me, I am paying them. I will return this and go back to my old one for now. Wait till next year when they have worked the bugs out.
I called the company. They said I have current update. They want me to take screenshots and video and email. Not worth the hassle. They are not paying me, I am paying them. I will return this and go back to my old one for now. Wait till next year when they have worked the bugs out.
No, I would not recommend this to a friend.
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Susanzmoon's Review Comments
Our hardwired doorbell with advanced security features and an ultra-slim design. With four included, customizable faceplates, Video Doorbell Pro has a finish to match your front door and your style. Get instant alerts when visitors press your doorbell or trigger the built-in, customizable motion sensors. See, hear and speak to anyone at your front door from your smartphone or tablet. 1080p HD video, two-way audio and hardwired, non-stop power means Video Doorbell Pro gives you the ultimate Ring experience.
Overall2 out of 5
2 out of 5Exciting product, poor execution
By Susanzmoon
I bought the last model and loved it. My husband wanted the new one because of the 1080p, so we upgraded after the software fix. We are having all the problems that they said the update would fix. 4-5 seconds delay on the ring. Complete whiteout of the person at the door on the video at night. Although great street video at night. And you have to shut off alerts at night. Even though we have it on the shortest range, every car sets it off, all night long. But it works great during the day. The video is wonderful if it never got dark. Unfortunately I do t live in Alaska.
I called the company. They said I have current update. They want me to take screenshots and video and email. Not worth the hassle. They are not paying me, I am paying them. I will return this and go back to my old one for now. Wait till next year when they have worked the bugs out.
I called the company. They said I have current update. They want me to take screenshots and video and email. Not worth the hassle. They are not paying me, I am paying them. I will return this and go back to my old one for now. Wait till next year when they have worked the bugs out.
Susanzmoon
May 2, 2016
I gave a bad review. As of today they have fixed all my issues. Now I would give it 4 stars. I think the night view could get better, but it's good enough to recommend for people to buy it. In fact two of my children have. Give it a try, and I'm sure you will love it.
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