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JasonH
 
 
 
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    April 24, 2016
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JasonH's Reviews
 
Our hardwired doorbell with advanced security features and an ultra-slim design. With four included, customizable faceplates, Video Doorbell Pro has a finish to match your front door and your style. Get instant alerts when visitors press your doorbell or trigger the built-in, customizable motion sensors. See, hear and speak to anyone at your front door from your smartphone or tablet. 1080p HD video, two-way audio and hardwired, non-stop power means Video Doorbell Pro gives you the ultimate Ring experience.
 
Customer Rating
4 out of 5
4
Calm down! Firmware release on 4/25/2016!
on April 24, 2016
Posted by: JasonH
Ring is aware and is saying the retail stores jumped the gun on putting them on the shelves. I purchased it and of course it has issues. Taking it back and exchanging it WILL NOT help. A firmware update can correct all the issues they are having. Here is the email I received from ring when I entered the setup.
Dear Neighbor,
Thank you for your recent purchase of Ring Pro.
As you begin using your Ring Video Doorbell Pro, there are a few things we’d like you to keep in mind.
Our retailers are just as excited about Ring Pro as you, so some retail stores stocked their shelves with Ring Pro earlier than agreed. Ring Pro was not supposed to appear in Best Buy stores until Monday, 4/25/16, and Home Depot until Sunday, 5/1/16. Because of this early set, there's a chance you will encounter a few hiccups when using your Ring Pro. Our systems and infrastructure were preparing to have the final firmware and app versions available in time for the 4/25/16 release date, but currently, our systems are not as prepared to handle Ring Pros effectively at the moment.
The good news is that a new firmware update will be available Monday morning (4/25/16), which means your current experience will improve very soon.
The current firmware version your Pro is running (1.0.18) will update starting Monday, 4/25/16. Our firmware updates are pushed out “over the air”, so nothing is required of you in order to receive the update. We will also have an iOS and Android app update available in the next few days which will alleviate any app-related issues you may encounter this weekend.
Here are some of the more major known issues. Keep in mind this is not the full list of issues, however, these are the largest remaining issues:
Ring Pro Issues:
Delayed doorbell kit ringing: Ring Pro takes up to 5 seconds to trigger your home doorbell once the button is pressed. The team is working on improving this experience.
Video image is too dark: Automatic exposure may leave some objects near Ring Pro darker than desired. This may make it hard to make out faces of people near Ring Pro. The team is working on adjusting this.
App Issues:
Battery symbol showing - Android: The battery power icon is showing in the Android App on Ring Pro. This bug will be corrected in a future Android App release.
Error when changing doorbell kit settings - Android:
Some users get an error in the Android App when changing the home doorbell kit from Digital to Mechanical (or vice versa). Please try the operation again and it should go through. This bug will be corrected in a future Android App release.
Incorrect install video - Android: The install video in our Android App is incorrect and will be updated. To view the correct video, please follow this link: https://youtu.be/0d9eYRgFvXc
If you need some extra help installing your Ring Pro, please watch this Pro Install Video. For help installing the Pro Power Kit, please watch this video.
As always, our Community Support team is available to assist you. Reach them by email at help@ring.com.
Best,
Team Ring
Again, returning it will not help solve any issues. Just be patient and they will fix it. Should not even be on shelves yet technically. I'm going to be patient b/c I know it can be fixed.
Mobile Submission: True
I would recommend this to a friend!
+45points
55of 65voted this as helpful.
 
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