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April 21, 2016
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April 21, 2016
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Allen's Reviews

HP - OfficeJet 3830 Wireless All-In-One Instant Ink Ready Inkjet Printer - Black

HP OfficeJet 3830 All-In-One Printer: Print, copy, scan and fax photos and documents all with a single device. Plus, this all-in-one printer connects to your home or office network via Wi-Fi, so you can print directly from your smartphone or tablet using Apple AirPrint.

Customer Rating

Worst piece of junk

on April 21, 2016

Posted by: Allen

First, my background: I have an IT degree as well as certifications to include one specifically in networking. This is the worst electronic device I have ever bought and it would go back if I had kept the box. I love the printer when it works, the internal fax modem is great, and the automatic document feeder is awesome (so far). That being said, it will not work wirelessly, which defeats the purpose for me. At first, once it went to sleep I couldn't connect to it again until I did a hard reset. I could print from my laptop and everything would go to the printer queue and then print when I did a hard reset. Now, even the hard reset won't work. I have completely uninstalled all of the software connected with the printer several times and reinstalled using the HP software as well as trying the Windows Add a Printer option. I have also tried the Direct Print option, and nothing works more than once. Now, less than two months in, nothing works except taking my laptop in where the printer is located and connecting via usb cable. With the experience I've had so far with this printer, I expect the usb connection to fail any day. I checked for a firmware update but the printer is up to date with the latest firmware. Nothing in the HP forums has helped, and I don't have time to spend hours on the phone with support telling me to try all of the things I've already done before they tell me they can't help, I've been through that before. I know this is a long review, but I hope it will help some to choose a different printer and avoid the problems I have encountered as well as the wasted time and money I have spent on this printer.

No, I would not recommend this to a friend.

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