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KristiKay
 
 
 
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    May 4, 2017
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KristiKay's Reviews
 
Featuring S-Voice natural language commands and dictation and a Super AMOLED capacitive touch screen, this Samsung Galaxy S 4 I337 WHITE cell phone allows simple operation. The built-in Wi-Fi enables you to access the Internet on the go.This device is not warrantied through the manufacturer. This device has a limited 1 year warranty provided by CCR Warranty. To obtain technical or warranty assistance, please contact CCR Warranty at 866-579-8436.This device may have been previously locked to a carrier and unlocked with approval from that carrier. There may be carrier logos on the device and/or logos in the device's software.
 
Customer Rating
1 out of 5
1
Phone looks refurbished, has died twice
on May 4, 2017
Posted by: KristiKay
I purchased this phone 1 year ago. It worked fine for several months, then just wouldn't turn on. I went to the Samsung desk in my local store and they thought it may be the battery. Went to Batteries Plus (BP) and they checked to see the battery was fine. BP did note that it was missing the watermark, and the internal sticker was slightly askew, which they said indicated a refurbished phone. I called Samsung and learned from the IMEI # that the phone was made 2 years before I purchased it. The phone, though unlocked, factory resets to AT&T, but that is in the description.
Back to Best Buy where they checked all the box #s and said all their info said it was new. I sent it to Samsung for repair and they said the problem had been the SIM card area, though there had been no damage from my end and that didn't explain the phone not turning on. Anyway, after repairs, the SIM card reader didn't work right away, and over the next few weeks, would sometimes give me the message that there was no SIM card. After 4 or 5 times, it stayed on the message of no SIM card. I went to the Samsung desk at BB and they said maybe it was the SIM card itself, so recommended I get a new one. I did, and it was installed by the electronics dept, but still didn't work. I have sent the phone back to Samsung for repairs again - thankfully still in the 1 year warranty, though at the end of it.
I've spoken to BB in store, multiple Samsung reps, and several BB reps on the phone to see if I can get a truly new phone to replace the one I have, all to no avail. Next stop is emailing coorporate.
I am not saying BB intentionally sold a refurbished phone - it could have been snuck in by a supplier - but I'm hoping they'll make it right if that's the case. My main reason to have a phone is because I have a child with anaphylactic food allergies so I need to be reachable in an emergency, but this product has not been reliable.
My husband and I have purchased several Samsung products and like the brand and the help at the Samsung help desk. We've also made several purchases from Best Buy, but after this continued hassle, I will be looking to purchase elsewhere when possible in the future where the company will stand behind their product.
If you are considering purchasing, I would recommend taking the unopened box to your local BB to open at the Samsung desk. Look for indications that the phone is new and not refurbished - check for the watermark sticker, make sure the internal sticker isn't askew. Even contact Samsung to have them check the manufacture date according to the IMEI #. Hopefully you'll get a good one!
My Best Buy number: 3529290020
No, I would not recommend this to a friend.
+2points
2of 2voted this as helpful.
 
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