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    March 11, 2016
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    March 11, 2016
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UglyOne's Reviews
 
Samsung Counter-Depth Refrigerator:This refrigerator features a clean, modern design that makes both fridge and freezer items easy to access. The sleek, built-in look allows it to fit seamlessly into any kitchen, and its beautifully organized and brightly lit interior makes items easier to access. It also has six temperature sensors for optimal cooling throughout, wine rack, and more.
 
Customer Rating
1 out of 5
1
3 strikes, you're OUT
on March 11, 2016
Posted by: UglyOne
Our 15 year old Kitchenaid Suberba died of natural causes.
We compared several counter depth models and finally picked this one for several reasons: price, ice/water thru the door, counter depth, and looks. We don't really care if it has a smartphone app, which by the way I tried and the result was that the fridge can't communicate with the app.
The delivery guys were awesome and helpful, and that's where the good stops and the hassle begins.
Immediately after delivery, I had to leave for an appointment which took about 45 minutes; upon returning home I found a small puddle in the tray that lines the bottom of the water/ice dispenser. Strike 1
I peeled off the protective plastics and started getting it ready to put food in by wiping down all the inside surfaces, as instructed by the delivery guy... because apparently we manufacture refrigerators with toxic carcinogens these days. I immediately noticed that the 3 drawers in the bottom of the fridge only open 4 3/4". You can't even get a head of lettuce into a drawer without making shredded lettuce. Strike 2.
The next problem is the panel that surrounds the LCD display and dispenser buttons on the freezer door seems to be warped and pops out of alignment all the time; or it simply doesn't fit properly. I push it back into place but it will pop back out again. Shoddy workmanship/design. Strike 3
And the final nail in the coffin: once in awhile (every 2-3 hours) this machine makes a horrible screeching noise. In my experience I know that compressors and other such devices that make a noise similar to an insect in its death throes are probably doing exactly that: dying. Strike 4.
You're out.
No, I would not recommend this to a friend.
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