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AmyShell
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- First reviewMarch 7, 2016
- Last reviewMarch 7, 2016
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AmyShell's Reviews
Samsung Counter-Depth Refrigerator:This refrigerator features a clean, modern design that makes both fridge and freezer items easy to access. The sleek, built-in look allows it to fit seamlessly into any kitchen, and its beautifully organized and brightly lit interior makes items easier to access. It also has six temperature sensors for optimal cooling throughout, wine rack, and more.
Customer Rating
1
I would not buy again
on March 7, 2016
Posted by: AmyShell
We will never buy any Samsung appliances after our experience with them. We bought the Samsung RS22HDHPNSR/AA Refrigerator and within 2 months the ice maker stopped working. That is something we could live with. Then 1 year later, I noticed the freezer was defrosting and everything in the refrigerator was warm. Lights and power still worked but it was no longer cooling. We lost all of our food and I tried calling Samsung support but was directed to calling back during business hours. We are family of 5 with three small children, including a baby so not having a working refrigerator is stressful. My husband and I could not find a company open on the weekend that could service a Samsung. Two days later was a Monday and we finally got in touch with Samsung but our refrigerator was 1 year and 2 months old not covered under warranty. They sent an appliance company, which we had to pay, for them to tell us the cooling system went out and no one can fix it. We told Samsung and they said they will do research since the cooling system is under warranty for 5 years. Still no word after numerous calls, holds, and terrible customer service. Finally they got back to us with no one can fix it, that we can submit our receipts for reimbursement which we did. Then we moved ahead with buying a new refrigerator (different brand this time!) because it had already been 1 week without one and that is hard to do with small kids. Lowes was extremely helpful and hauled away the old one. We had to follow up with Samsung AGAIN regarding the receipt/reimbursement. Terrible customer service, hold times for 40 minutes and longer, and they tell us they got our receipts and to hold onto the broken machine. Never once at the start of this process did they share that ‘policy’. We tried to track down its location with Lowes (Lowes again was extremely helpful) and find out it went to the same company who did the service call – called that company and it had already been recycled. I called Samsung with again terrible customer service and they just keep repeating the policy even though we were told once we submitted our receipts everything was done. I asked if they hauled away the broken (dangerous machine with Freon in it) and they said Samsung does not provide that service that, “I should have put it on my front porch.” So I asked if they pay condo association fees for having broken and dangerous appliances outside my town house? What about the food we lost? Not to mention the stress and poor customer service, I would never recommend buying a Samsung anything to anyone. Samsung sells expensive refrigerators that stop working after 1 year and have the worst customer service I have ever experienced.
No, I would not recommend this to a friend.
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