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- Review count1
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- First reviewFebruary 18, 2016
- Last reviewFebruary 18, 2016
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- First answerFebruary 18, 2016
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mom2016's Reviews
Samsung 4.5 Cu. Ft. High-Efficiency Top-Loading Washer: Clean bedding, delicate items and more using this Samsung top-loading washer, which features 9 cycles, 6 options and automatic temperature control for flexibility. Simply select the cycle you want via the rear-panel digital controls, which feature an ice-blue LED display to promote visibility in dim lighting. Instead of having to clean the washer yourself, self-cleaning technology does the work for you to simplify your to-do list.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
Customer Rating
1
What a Lemon
on February 18, 2016
Posted by: mom2016
I'm writing this review to warn others. I would give this appliance 1/2 star if I could. After a year, our washer died. So, the year warranty through Samsung expired. However, the 10 year warranty on the Direct Drive motor was still intact. Trying to get Samsung to honor it? Honestly, it was a nightmare. We spent over a month without an answer from Samsung. We even bought a $300 extended warranty from Samsung, but even then they refused to honor the 10 year warranty on the motor. So, eventually, after Samsung admitted that they don't even make certain critical parts necessary to repair the direct drive motor (please note that this is a newer model machine), they refunded us our money. We had 3 different technicians out to look at the unit, and they all said it was a 10 year warranty issue. So, now we await delivery of a non-Samsung appliance.
A word about Direct Drives (DD), which is a "latest greatest" technology found in many new appliances. In the top loading HE washers, the DD doesn't have any belts...the whole thing is driven by that DD motor. Below that motor is what looks like a pie pan, and the edges of that pie pan are lined with magnets. Those magnets create the low noise, anti-vibration and self leveling that these machines brag about. If your washing machine is not self leveling and not quiet, then get a tech to your house ASAP....that means that the magnets in that pan, located below your motor, are becoming dislodged from their glued in places, and your motor will soon be ruined as a result.
No, I would not recommend this to a friend.
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mom2016's Answers
Samsung 4.5 Cu. Ft. High-Efficiency Top-Loading Washer: Clean bedding, delicate items and more using this Samsung top-loading washer, which features 9 cycles, 6 options and automatic temperature control for flexibility. Simply select the cycle you want via the rear-panel digital controls, which feature an ice-blue LED display to promote visibility in dim lighting. Instead of having to clean the washer yourself, self-cleaning technology does the work for you to simplify your to-do list.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
Can I control the spin speed?
No, you can only choose the type of wash cycle you want. You can choose low to high spinning, but not the speed of the spinning.
8 years, 2 months ago
by
mom2016
Samsung 4.5 Cu. Ft. High-Efficiency Top-Loading Washer: Clean bedding, delicate items and more using this Samsung top-loading washer, which features 9 cycles, 6 options and automatic temperature control for flexibility. Simply select the cycle you want via the rear-panel digital controls, which feature an ice-blue LED display to promote visibility in dim lighting. Instead of having to clean the washer yourself, self-cleaning technology does the work for you to simplify your to-do list.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
wash basket
does this have a built in hand wash basket
No. It does not.
8 years, 2 months ago
by
mom2016
Samsung 4.5 Cu. Ft. High-Efficiency Top-Loading Washer: Clean bedding, delicate items and more using this Samsung top-loading washer, which features 9 cycles, 6 options and automatic temperature control for flexibility. Simply select the cycle you want via the rear-panel digital controls, which feature an ice-blue LED display to promote visibility in dim lighting. Instead of having to clean the washer yourself, self-cleaning technology does the work for you to simplify your to-do list.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
re: the wash basin (sink) - warm or cold water?
Model WA52J8700A, the Samsung washer, - my newly installed washer only has cold water coming from the spout pouring into the sink. On videos I've watched, people say warm water comes out. Do you think they hooked it up wrong?
When we had our new washer installed, the technician set it up wrong. He put the hot water line into the cold water line and the cold water line in the hot water line. However, that also caused the machine to throw a code out on the display. I would check the lines to make sure they're hooked up correctly. And if they are and your machine still isn't putting out the temp of water you like, contact Samsung immediately. Good luck.
8 years, 2 months ago
by
mom2016