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February 17, 2016
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February 17, 2016
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Landshark's Reviews

Samsung - 60" Class (60" Diag.) - LED - 1080p - Smart - HDTV

Samsung UN60J6200AFXZA LED Smart HDTV: Enjoy Full HD viewing and enriched colors on this Samsung HDTV. Its Smart TV features let you stream videos and music, surf the Internet, download apps and more. Plus, watch your TV entertainment on your mobile device or vice versa.

Customer Rating

Junk

on February 17, 2016

Posted by: Landshark

I would rate this a negative if I could. Less than 3 months after purchase, the TV would not turn on. No big deal, it's electronics and I got the unfortunate luck of the draw. But the lack of service by Samsung is the worst I've ever experienced. After troubleshooting for 45 minutes with an online tech, they agreed to have it repaired at my home and to expect a call to confirm time and date. I missed the first call and got a message stating that they were "closing the ticket". I called back and was told I needed to repeat the troubleshooting process, despite the fact I told them it had been done. After 30 minutes of arguing they agreed to have a tech come out and we set an appointment. About 3 hours later, another rep called- same process. After I finally convinced her to set an appointment (only after asking to speak to a supervisor), I got a call the next day from the tech saying they couldn't be out for at least two weeks. Funny that in Sacramento there are no local and available techs, and Samsung had to send one from the Bay Area. So it will have taken nearly a month to fix it- if they can. I can accept the malfunction of the product, but not the service. Hope your TV works. If not, expect to be without a TV or satisfaction. Bought another brand and plan to dump this lemon ASAP.

Mobile Submission: True

No, I would not recommend this to a friend.

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94of 106voted this as helpful.

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