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- First reviewApril 11, 2016
- Last reviewApril 11, 2016
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consumerbob's Reviews
Whirlpool 20.5 Cu. Ft. Top-Freezer Refrigerator: Enjoy crisp, fresh food for longer with the FreshFlow system and humidity-controlled drawers in this top-freezer refrigerator. The Flexi-Slide bin lets you customize your space as needed, and energy-efficient LED lighting illuminates the entire interior so you can grab items and go when you're in a hurry.
Posted by: consumerbob
DO NOT PURCHASE THIS OR ANY OTHER WHIRLPOOL PRODUCT. THEIR WARRANTY PROGRAM IS A JOKE. Purchased this refrigerator because it had mostly good reviews and seemed to be a good value. Delivery was on time and they set it up great, took away all of the trash and were pleasant to deal with. Then, 2 1/2 months after buying this refrigerator, it began to make an intermittent clicking noise, then stopped cooling. We lost the entire contents of the our refrigerator. I called Whirlpool and they said they would send a qualified repairmen to fix the problem the next day between 8-12, The unqualified person who showed up at 12:40 said that the compressor was bad and he couldn't fix it, that they would report it to Whirlpoo.l who would make a decision on whether to fix or replace it, and that if it was to be fixed, he could not do it as he was not skilled enough to do it.
I called whirlpool and they confirmed that their repair contractor had no skilled technicians for 2 weeks. They scheduled someone else to come out. I called them first to advise what the problem was so they could order parts. They assured me that their technician would have the skills to diagnose and repair the problem. He too showed up late and said that it was a bad compressor and that Whirlpool would have to decide to replace or repair, either way, our refrigerator was not getting fixed that day.
Whirlpool tells me that the repair facility will order the parts but it will take 7-10 business days for them to come in. I explained that we need our refrigerator, we have kids and need to be able to keep food in the house and asked if they can expedite the parts process. The young lady on the phone said they can't expedite the parts BECAUSE THE SHIPPING COMPANY DOESN'T TREAT EXPEDITED PARTS GENTLE ENOUGH AND THEY WILL ARRIVE DAMAGED!!! This is professional grade b.s.. She offered a $50.00 visa card that will arrive in 6 weeks. Yaaaay.
After 2 1/2 months of working, it broke down and Whirlpool is not willing to spend a few extra dollars to expedite the repairs and works with unqualified, unprofessional repair technicians. Will never buy one of their products again.
No, I would not recommend this to a friend.
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