Share This contributor's profile
This contributor
This contributor's stats
- Review count1
- Helpfulness votes13
- First reviewJanuary 12, 2016
- Last reviewJanuary 12, 2016
- Featured reviews0
- Average rating1
Reviews comments
- Review comment count0
- Helpfulness votes0
- First review commentNone
- Last review commentNone
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
Answers
- Answer count0
- Helpfulness votes0
- First answerNone
- Last answerNone
- Featured answers0
- Best answers0
This contributor's Reviews
Samsung 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water: Keep your groceries at a consistent temperature for long-lasting freshness in this spacious bottom-freezer refrigerator. The adjustable pantry drawer gives you even more control over the temperature of individual items in your fridge.
Customer Rating
1
Good luck
on January 12, 2016
Posted by: Anonymous
Miy compressor broke defrosted all my food. One hour on phone with scripted call takers that keep saying sorry. Three days later repairman comes and says I need a new compressor and he will come back in three days with one. Spends two hours replacing compressor and then says freezer might break again because the leak could be inside the fridge and he can't fix that. Two weeks later freezer dies I lose food again. Hour on hold and repairman needs to return to confirm problem. Three days later he returns and says I need a new fridge. Hour on hold and advised to send in picture of receipt! Spoke with two "Senior" customer service reps after hour on hold who provided me with their emails to communicate directly to avoid hour hold time Elizabeth H and Christina J i emailed both twice and never received any reply.
After repairman left he let the remainder of freon out of fridge so now my entire fridge stopped working. Hour on hold and advised I need to wait three days for a refund approval.
That would mean I'm expected to wait four days with no fridge at all.
Finally receive approval for a refund and advised I won't be getting taxes back and they are only doing this as a courtesy? Isn't that what a warranty is for? This went on for weeks their customer service is horrible. One time they called me as I was waiting for my refund approval then tell me they will put me through to a "senior" customer service rep and I was put on hold for 30 min and a rep answers and says can I help you? They called me!! No idea why I was called.
They make a nice looking product but GOOD LUCK if it breaks!!!!!
After repairman left he let the remainder of freon out of fridge so now my entire fridge stopped working. Hour on hold and advised I need to wait three days for a refund approval.
That would mean I'm expected to wait four days with no fridge at all.
Finally receive approval for a refund and advised I won't be getting taxes back and they are only doing this as a courtesy? Isn't that what a warranty is for? This went on for weeks their customer service is horrible. One time they called me as I was waiting for my refund approval then tell me they will put me through to a "senior" customer service rep and I was put on hold for 30 min and a rep answers and says can I help you? They called me!! No idea why I was called.
They make a nice looking product but GOOD LUCK if it breaks!!!!!
Mobile Submission: True
No, I would not recommend this to a friend.
Share this review:
+13points
13of 13voted this as helpful.
This contributor's Review Comments
This contributor has not submitted comments on any reviews.
This contributor's Questions
This contributor has not submitted any questions.
This contributor's Answers
This contributor has not submitted any answers.