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NewFrideDontWork
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- First reviewDecember 11, 2015
- Last reviewDecember 11, 2015
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NewFrideDontWork's Reviews
Whirlpool 25 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water: Arrange your groceries any way you need to take advantage of all the refrigerator space. With several adjustable shelves and door bins, you can accommodate all kinds of oversized items and make total food organization a snap.Measure Twice, Deliver OnceLearn how to measure the space where your refrigerator will go, so that you can be sure it will fit.Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new refrigerator. Walk the path, check your hookups, order new parts, and empty your old refrigerator.Watch the video ›
Customer Rating
1
Refrigerator Does not work
on December 11, 2015
Posted by: NewFrideDontWork
Long Story short, we purchased this refrigerator. We were told by the guys who came to install the refrigerator to wait 2 hours then we can put things back in the refrigerator and freezer. We waited 3 hours, put things back in the refrigerator and freezer then went to bed. We woke up in the morning and the refrigerator did not get cold and everything defrosted. We came home after work and nothing changed.
We then called the Refrigerator sells company and spend over an hour on the phone with a representative from who told us to do a bunch of things. We did and no change. They told us that we can either get a refrigerator that was returned due to a scratch (no details on how big the scratch is) or we can purchase another refrigerator and pay the difference ($500 difference). If not, we would have to wait 2.5 weeks for them to ship another refrigerator to us. We were also asked to call Whirlpool customer service because they can reimburse us for the spoiled food.
We called Whirlpool and they told us that they don't reimburse for spoiled food and the earliest they can send a technician out is Tuesday (Almost 5 days). Other than that we were told there is nothing they can do.
So I guess my options are wait 5 days for a technician who may or may not be able to fix the problem, 2.5 weeks for a new refrigerators, accept a scratched replacement or shell out another $500 for another refrigerator (Earliest they can install another refrigerator is Monday).
It has been 36 hours and still no working refrigerator. I would have given 0 stars (not an option) due to refrigerator not working, bad customer service, lost time from work, lost money from spoiled food, and children with no milk to drink. Be careful buying this refrigerator.
We then called the Refrigerator sells company and spend over an hour on the phone with a representative from who told us to do a bunch of things. We did and no change. They told us that we can either get a refrigerator that was returned due to a scratch (no details on how big the scratch is) or we can purchase another refrigerator and pay the difference ($500 difference). If not, we would have to wait 2.5 weeks for them to ship another refrigerator to us. We were also asked to call Whirlpool customer service because they can reimburse us for the spoiled food.
We called Whirlpool and they told us that they don't reimburse for spoiled food and the earliest they can send a technician out is Tuesday (Almost 5 days). Other than that we were told there is nothing they can do.
So I guess my options are wait 5 days for a technician who may or may not be able to fix the problem, 2.5 weeks for a new refrigerators, accept a scratched replacement or shell out another $500 for another refrigerator (Earliest they can install another refrigerator is Monday).
It has been 36 hours and still no working refrigerator. I would have given 0 stars (not an option) due to refrigerator not working, bad customer service, lost time from work, lost money from spoiled food, and children with no milk to drink. Be careful buying this refrigerator.
No, I would not recommend this to a friend.
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