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GrandmaSue
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- First reviewNovember 21, 2015
- Last reviewNovember 21, 2015
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GrandmaSue's Reviews
Samsung Food Showcase 27.8 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water: Make organizing and accessing your groceries easy for your family. With kid-friendly drawers, adjustable shelves and an innovative door panel for quickly grabbing on-the-go items, this bottom-freezer refrigerator keeps the food you love in order and close at hand.
Posted by: GrandmaSue
I did an enormous amount of research before purchasing the Samsung French door RF28HDEDBSR fridge. I also tracked the price for 6 months before purchasing. I love the storage and the configuration! Install went smooth. BUT shortly after we noticed that the left fridge door would not stay open. You are trying to get something out, and the door slams closed on your shoulder. Or you have your hands full with a heavy container - open the door -and by the time you get the container off the counter the door has slammed closed! Called for service - he worked on it for 15 min and couldn't figure it out. He said other models had some sort of catch to hold the door. He said he would talk to his supervisor and then get back to me. It was before the Christmas holiday so I said - ok lets deal with this after Jan. 1. He also worked on the other problem - we had noticed the opening for the freezer drawer was small. It was not pulling out all the way. I went to a store and measured the model and the opening from fridge to the gasket on the drawer was 18 inches and mine was 12!! Also, the door always squeaks - not the first time someone opens it, but if it is opened again within a few minutes - it squeaks loudly! He stuck his screwdriver in the rail and did something so it opened fully. He said the installers messed something up.
He did not call me back in January as we had discussed! I called his cell - no response. I had to call service again - they told me my ticket was closed! I told her the problem had not been fixed. She set up a call. The Tech was supposed to call me 10 min. prior so I could leave work to meet him. He didn't call and my son let him in. The tech raised the front legs and left. When I got home I was very upset to see what had happened. My fridge is way off level! Yes the door will stay open - but barely - you really have to stand there and balance it or it will close on you. I called service to complain and she set up a 3rd call! This time he called me so I left work. He refused to make it level - said that was the only way to keep the door open. I expressed concern that all the instructions say the fridge has to be level - I don't want a problem with the compressor or some other part to develop because it is not installed correctly. The Tech got angry and left. I didn't even get to ask about the freezer drawer which again wouldn't pull out all the way - I have to pull on the handle using a lot of strength every couple of weeks to get the drawer to pull out to it's full width of 18"!
Because of that experience I didn't call for service again until just before the warranty was set to expire. The freezer drawer still had the same issue of not pulling out all the way, squeeking loudly - plus I notice condensation building up on the items in the top tray. Also I am still concerned by the left door/leveling issues. The tech called before he came so I could once again take time off work. He looked at the drawer and said the rails needed to be replaced. He had to order them. He again said nothing can be done about the left door - leave it unlevel. Service called me the following week to set up another appt. so I again had to take time off work! He replaced the rails and it looked fine - pulled out, no condensation and did not squeak - UNTIL THE NEXT DAY! Started squeaking, rails don't fully extend and there is condensation! I just measured it - the opening is only 14". It should be 18"
I am extremely disappointed in this fridge. I did buy an extended warranty and I guess I will be using it and taking more time off work to deal with this.
My Best Buy number: 3498355744
No, I would not recommend this to a friend.
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