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Customer Rating
1
Setup install date for a week later and nothing.
on November 5, 2015
Posted by: Mike441
Purchased a remote keyless entry / remote start viper system and Best Buy install. Totals $511 + tax. This was on a Saturday at noon. Sales guy says next install date they have open is the next Saturday and asks what times I would like. We confirm next Saturday at 9am. He sets up the date and says to watch my email for conformation or decline. By Wednesday still no email. Watching junk box, deleted items and inbox. Get nothing! Call them, lady looks up the installs for the coming Saturday. Says she sees nothing in the system with my name for that install date. That I could schedule for another install the following Saturday after the coming one, since that is the next open spot or call another best buy store. And try for earlier.
F*** you! Spent $511 and you can't even get a install date correct!
Never dealing with best buy on automotive installs again. Maybe it was luck, but they have tons of complaints on screwing cars up anyway. If they can't even get a week schedule date right. I really should not trust them on installing parts for a vehicle either.