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- Review count1
- Helpfulness votes49
- First reviewSeptember 23, 2016
- Last reviewSeptember 23, 2016
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes4
- First review commentSeptember 30, 2016
- Last review commentSeptember 30, 2016
- Featured review comments0
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uscdentist's Reviews
Using Android technology, this Sony 4K HDR TV includes an array of film, TV and app choices. This 75-inch ultra-slim design features wall mounting or tabletop display, with wires hidden cleanly behind the console. The 4K technology in this Sony 4K HDR TV produces coloring similar to natural lighting.
Customer Rating
1
Terrible customer service, ARC does not work
on September 23, 2016
Posted by: uscdentist
Everything was working well for the first 4 months and then the audio to the Bowers and Wilkins Panorama2 died. Went to the local Magnolia store who sent out technicians with a new Sound Bar only to find out that the TV is the problem
I was told that for the TV, I would have to call Sony for any repairs. Spent 3 hours on the phone with Sony Tech service and at the end, they finally agreed to send a tech out as they said there is a problem with Audio Return Channel.
I received a call a few days later stating that the parts are on back order. 3 weeks later, the parts were finally in. Trying to schedule a time for the repair is very difficult. Basically 10AM-1PM window Monday through Friday.
Tech was supposed to come today after i took the day off from work. I received a call at 9:30AM saying he couldn't make it as the other tech was not certified. The TV is too heavy for one man to work on. This is after I pulled the TV off the wall mount. Now it's sitting on the floor waiting for repair. I guess I'll have to take another day off!
Good luck!!
I was told that for the TV, I would have to call Sony for any repairs. Spent 3 hours on the phone with Sony Tech service and at the end, they finally agreed to send a tech out as they said there is a problem with Audio Return Channel.
I received a call a few days later stating that the parts are on back order. 3 weeks later, the parts were finally in. Trying to schedule a time for the repair is very difficult. Basically 10AM-1PM window Monday through Friday.
Tech was supposed to come today after i took the day off from work. I received a call at 9:30AM saying he couldn't make it as the other tech was not certified. The TV is too heavy for one man to work on. This is after I pulled the TV off the wall mount. Now it's sitting on the floor waiting for repair. I guess I'll have to take another day off!
Good luck!!
My Best Buy number: 0394451426
No, I would not recommend this to a friend.
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+30points
49of 68voted this as helpful.
uscdentist's Review Comments
Using Android technology, this Sony 4K HDR TV includes an array of film, TV and app choices. This 75-inch ultra-slim design features wall mounting or tabletop display, with wires hidden cleanly behind the console. The 4K technology in this Sony 4K HDR TV produces coloring similar to natural lighting.
Overall1 out of 5
1 out of 5Terrible customer service, ARC does not work
By uscdentist
Everything was working well for the first 4 months and then the audio to the Bowers and Wilkins Panorama2 died. Went to the local Magnolia store who sent out technicians with a new Sound Bar only to find out that the TV is the problem
I was told that for the TV, I would have to call Sony for any repairs. Spent 3 hours on the phone with Sony Tech service and at the end, they finally agreed to send a tech out as they said there is a problem with Audio Return Channel.
I received a call a few days later stating that the parts are on back order. 3 weeks later, the parts were finally in. Trying to schedule a time for the repair is very difficult. Basically 10AM-1PM window Monday through Friday.
Tech was supposed to come today after i took the day off from work. I received a call at 9:30AM saying he couldn't make it as the other tech was not certified. The TV is too heavy for one man to work on. This is after I pulled the TV off the wall mount. Now it's sitting on the floor waiting for repair. I guess I'll have to take another day off!
Good luck!!
I was told that for the TV, I would have to call Sony for any repairs. Spent 3 hours on the phone with Sony Tech service and at the end, they finally agreed to send a tech out as they said there is a problem with Audio Return Channel.
I received a call a few days later stating that the parts are on back order. 3 weeks later, the parts were finally in. Trying to schedule a time for the repair is very difficult. Basically 10AM-1PM window Monday through Friday.
Tech was supposed to come today after i took the day off from work. I received a call at 9:30AM saying he couldn't make it as the other tech was not certified. The TV is too heavy for one man to work on. This is after I pulled the TV off the wall mount. Now it's sitting on the floor waiting for repair. I guess I'll have to take another day off!
Good luck!!
uscdentist
Service Tech cancelled for a secon time today!!!!!
September 30, 2016
I took off another day from work and for the second Friday in a row, the service tech cancelled the repair visit at around 9:30AM for the 10:00AM call. What a JOKE!!!!
+4points
4of 4voted this comment as helpful.
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