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- First reviewAugust 21, 2015
- Last reviewAugust 21, 2015
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GNUU's Reviews
Samsung 4.5 Cu. Ft. High-Efficiency Top-Loading Washer: Clean bedding, delicate items and more using this Samsung top-loading washer, which features 9 cycles, 6 options and automatic temperature control for flexibility. Simply select the cycle you want via the rear-panel digital controls, which feature an ice-blue LED display to promote visibility in dim lighting. Instead of having to clean the washer yourself, self-cleaning technology does the work for you to simplify your to-do list.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
Posted by: GNUU
We recently had this washer delivered and installed. The first day we used it wasn't hard to discover, because of the looking glass door on top, that water wasn't filling up over the clothing. Upon the cycle ending we would have detergent residue left all over our clothing. We used the required HE detergent. We tried smaller amounts of soap and the required amount. We would extend the wash with an extra rinse cycle and nothing would work because the pan never filled up with enough water. I finally placed a bright piece of clothing right in the middle of the load and through the entire 82 minute cycle it never moved! I started off by reading through manuals and the troubleshooting area was not helpful. I went online and got caught up in a online chat with Samsung. The person I had never paid any attention to my conversation. You would think after providing serial number and product number he would have been able to walk me through the situation. Come to find out he got mixed up and was diagnosing my problem on a completely different washer. Disconnect! Called Samsung directly and got some guy on the phone that sounded like he was working in the middle of a warehouse. The noise level was ridiculous and half the time he couldn't hear me. When he answered my questions there was no level of tone - It was like talking to a robot. He finally said we need to have it serviced since we were getting NO codes on the machine indicating something was wrong. He collected my information and then said someone from a repair facility would be calling to set up a appointment. I told him this washer was going back to Best Buy and I was going to get something else since I was within 14 days of my purchase. So approximately 20 minutes later I get a call from a local repair store asking to set up a appointment. I told this guy I has no intention of going through with a repair and apologized on behalf of Samsung. I ended up going back to Best Buy and going through the return process and purchased something else. The staff at Best Buy treated me 50x better than Samsung and got me on track with a machine that would fit our needs. I honestly don't know what is going on with Samsung. We bought other Samsung items in the last month and when you go out to the Samsung website to register them they don't have product numbers in the drop down. You are forced to call them and register.
My Best Buy number: 0100418996
No, I would not recommend this to a friend.
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