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RouterDoubter
 
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    May 28, 2015
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    May 28, 2015
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RouterDoubter's Reviews
 
NETGEAR - Nighthawk R7000 AC1900 WiFi Router - Black
NETGEAR - Nighthawk R7000 AC1900 WiFi Router - Black
Accelerate your WiFi 5 with NETGEAR Nighthawk! Enjoy fast WiFi speeds up to 1900 Mbps and a powerful dual core 1GHz processor for extreme performance. High-powered amplifiers, external antennas and Beamforming improve range and reliability for up to 100% more wireless coverage. Features like downstream and upstream QoS prioritize streaming and gaming, creating a blazing-fast, lag-free WiFi experience
 
Customer Rating
1 out of 5
1
Tech Support Nightmare
on May 28, 2015
Posted by: RouterDoubter
Initial setup seemed to be going fine - all my devices linked up with no problem...until my desktop. It said it was connected to the internet - but internet pages would not load. In the first of the 2&1/2 hour phone calls with tech support they insisted that the problem was not with this Netgear device but had to be my computer. Support for that would require paying a minimum $69.99 for six months support. Major hard sell - very hard sell. I finally caved and after that long long call, and it seemed to finally work I shut down the desktop and took it back to it's regular location (I had to haul it close enough to the router to run an Ethernet cable connection#. Turned it back on - tried to load an internet page and guess what? Same problem.
Gritting my teeth I call again and this time it is "escalated" and I am assured they will fix the problem. After ANOTHER TWO & 1/2 HOURS ON THE PHONE #for a total of five hours folks# I finally hit the wall and told them to just stop - credit me my money back and I will take their product back to Best Buy and return it. Had to go to a supervisor to a customer service rep #who tried one more time to get me to stick with the $69.99 service plan# when I had to get VERY firm and insist that they either credit me back immediately or I will be calling my bank to put a protest on that charge. They finally relented. I unhooked this product, and hooked my old router back up #also Netgear ironically# and my desktop internet access worked just fine again.
Bottom line? You just might be lucky and have this product work fine for you. If it doesn't? Pack it back up and go directly back to Best Buy to return it. Do NOT call their Tech support #which is far more "sales" than "support"# unless you have nothing better to do than spend most of your day on the phone watching incompetence in action.
My Best Buy number: 3468496163
No, I would not recommend this to a friend.
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49of 62voted this as helpful.
 
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