Share JulieAS's profile
 
Facebook Twitter
 
Back to top
 
 
JulieAS
 
Back to top
 
 
 
JulieAS's stats
 
Reviews
  • Review count
    1
  • Helpfulness votes
    4
  • First review
    May 18, 2015
  • Last review
    May 18, 2015
  • Featured reviews
    0
  • Average rating
    4
 
Reviews comments
  • Review comment count
    0
  • Helpfulness votes
    0
  • First review comment
    None
  • Last review comment
    None
  • Featured review comments
    0
 
Questions
  • Question count
    0
  • Helpfulness votes
    0
  • First question
    None
  • Last question
    None
  • Featured questions
    0
 
Answers
  • Answer count
    0
  • Helpfulness votes
    0
  • First answer
    None
  • Last answer
    None
  • Featured answers
    0
  • Best answers
    0
 
 
Back to top
 
JulieAS's Reviews
 
LG - BP550 - Streaming 3D Wi-Fi Built-In Blu-Ray Player - Black
LG - BP550 - Streaming 3D Wi-Fi Built-In Blu-Ray Player - Black
Stream instant content easily with this LG BP550 Blu-ray player. To build a complete 3D home theater system, we recommend you purchase a 3D TV, 3D glasses designed for the TV, high-speed HDMI cable and an A/V receiver that is compatible with 3D products.
 
Customer Rating
4 out of 5
4
Great Blu-Ray DVD Player for the money
on May 18, 2015
Posted by: JulieAS
After buying this product, I am both pleased yet a little disappointed! I needed another player to replace my 5 year old Sony 3-D player (also bought at BB) because it was no longer compatible with YouTube. Since my TV is an LG, I decided to buy an LG player.
The LG BP550 is smaller than my older Sony (another reason I chose it) and has fewer apps but I really didn't care about that as long as YouTube worked and that it also had Netflix and HuluPlus apps. Hooking it up and installing it was quick and easy and completing the system update was also a breeze! Already on sale, I saw it was also available as an Open-Box item so I thought I could save even more buying it at that option...NOT!
Advertised as 'Open-Box Excellent Condition' I ordered it on May 13th and it arrived on the 15th - without the remote! Maybe I shouldn't have assumed that an item labeled as "Returned, used as display model in store, or opened due to packaging damage but remains in like-new condition" meant or means that all accessories, cables, manuals, remotes, etc. are included.
Fortunately, my TV remote was able to do some of the basic stuff for installing and some playback features but that's it. So I make a call to BB and learn that the 4-yr Protection Plan I paid for would not cover this missing remote and was then advised to call LG for a 'free' replacement.
Customer service at LG then directed me to call their authorized parts dealer for my time zone. Of course, they were closed on Saturday and Sunday!
I called the parts dealer today (18th) and was told to contact the retailer since I'd "recently purchased the item and it should be returnable/replaceable under warranty". I explained that I had been informed that it was not and that I was told to call them by both BB and LG!
Subsequently, I was given the part number and price for a replacement remote!
Well it looks as if buying Open-Box didn't save me much, if anything, after all since the replacement remote has to be paid for out of my pocket!
I may be better off returning this player and buying a NEW one instead!
However, I must say that I do like the player for what features I have been able to access while using my TV remote! I look forward to obtaining the full benefits and features when using the actual remote control for the BP550!
My Best Buy number: 3475500228
I would recommend this to a friend!
Share this review:
Facebook Digg DelIcioUs
+4points
4of 4voted this as helpful.
 
Back to top
 
JulieAS's Review Comments
 
JulieAS has not submitted comments on any reviews.
 
Back to top
 
JulieAS's Questions
 
JulieAS has not submitted any questions.
 
Back to top
 
JulieAS's Answers
 
JulieAS has not submitted any answers.
 
Back to top