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January 8, 2016
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January 8, 2016
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StLPup's Reviews

LG - 24.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water

With a fingerprint-resistant exterior and plenty of space inside, this LG refrigerator will add sophistication and storage space to your kitchen. Fill tall pitchers from the external ice and water dispenser and enjoy plenty of ice with the dual ice maker system.

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Customer Rating

Dual Ice Makers Broken 4 times in 15 months

on January 8, 2016

Posted by: StLPup

Bottom line: Both ice makers stopped producing ice twice (4 total calls to service center) in a 15 month period.

This new fridge came with the home I purchased in Nov 2014. The bottom ice maker stopped working after 11 months in Oct 2015. Technician showed me the reset button (not in the manual) and it worked again. He also explained the freezer door has a tendency to get slightly derailed causing moisture to freeze up the maker. He also showed me how to fix the track issue.

The top ice maker stopped working 2 weeks later (still in Oct). The phone service center talked me through finding the reset button (not in user manual). It worked.

The bottom ice maker stopped working again the next month (Nov 15). With holidays I didn't call it in until the top ice maker stopped working in Jan 16.

Because I didn't have a receipt, the warranty people were nice to honor the home purchase price for the first technician's visit. But, it cost me $225 (parts and labor) to have both ice makers replaced despite the issues arising during the warranty period.

Long story short, I think the ice makers should be more reliable and last longer than a year.

My Best Buy number: 0556018641

No, I would not recommend this to a friend.

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