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COMC8419
 
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Reviews
  • Review count
    1
  • Helpfulness votes
    42
  • First review
    December 14, 2014
  • Last review
    December 14, 2014
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COMC8419's Reviews
 
Operating System Tune-up / Upgrade
Operating System Tune-up / Upgrade
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
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Customer Rating
2 out of 5
2
Tech Support Helpful-1.5 hrs to redeem service
on December 14, 2014
Posted by: COMC8419
Tech support was helpful but it took nearly 1.6 hours for them to a)find my code after attempting to redeem it 3 days after purchase. I was transferred to their "account management" line and they said they saw "my purchase but needed to find someone in tech support who could work with me in redeeming this code/getting the service I paid for." Kind of ridiculous it took me almost 2 hours just to get someone on the line who could start the service I had purchased. It would've been better if I just went to the store and left my computer with them like I had the last time. As others have said above, if you have the time and patience to wait around on the phone for 1-2 hours, then this is a worthy service but my time is valuable to me and there are other things I'd rather be doing than waiting around to redeem a purchase I'd already completed days ago.
No, I would not recommend this to a friend.
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+41points
42of 43voted this as helpful.
 
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