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JBPpa
JBPpa's stats
- Review count12
- Helpfulness votes66
- First reviewDecember 30, 2014
- Last reviewMay 22, 2016
- Featured reviews0
- Average rating4.8
- Review comment count1
- Helpfulness votes1
- First review commentDecember 29, 2014
- Last review commentDecember 29, 2014
- Featured review comments0
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- Answer count2
- Helpfulness votes2
- First answerDecember 16, 2014
- Last answerDecember 30, 2014
- Featured answers0
- Best answers1
![The Hunger Games: Catching Fire [Includes Digital Copy] [Blu-ray] [2013]](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3104/3104002_sa.jpg)
Posted by: JBPpa
Great action series. One of the best movies to watch for a true home theater experience. Looking forward to the next two.
My Best Buy number: 3451084407
I would recommend this to a friend!
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![Transformers: Dark of the Moon [2 Discs] [Includes Digital Copy] [Blu-ray/DVD] [2011]](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3247/3247045_sa.jpg)
Posted by: JBPpa
Great action series. One of the best movies to watch for a true home theater experience.
My Best Buy number: 3451084407
I would recommend this to a friend!
Share this review:
0points
0of 0voted this as helpful.
JBPpa's Review Comments
LG 65LB5200 LED HDTV: With MCI (Motion Clarity Index) 480 and 1080p resolution, this HDTV enables you to experience all the fast-paced thrills of your favorite action-packed movies and games on an expansive display ideal for your living room or home theater. LED edge lighting delivers rich, vibrant images while preserving a sleek profile.
Overall
1 out of 5
1 out of 5Bad picture out-of-box; Poor Customer Service
By Formulized
I purchased this TV on Black Friday. The Free Delivery perk was a nice touch and scheduling the date and time online was very simple.
Once the TV was delivered, however, is another story. Brand new out of the box there were large, white splotches present in the picture due to something wrong with the screen. Research showed that sometimes this happened with LED TVs and that it could be a contrast setting and/or sometimes the new TV needed to "burn in" for a week. Setting the contrast did not help and after a week of watching the TV the splotches gradually grew larger and got worse.
I called Geek Squad to come out and look at it. Their agent came out a few days later after going to an address I lived at ten years ago, although they can bill me and deliver a TV to my present address. The agent stated that the white splotches were abnormal and never should have been present and that since the TV was still new, to exchange it. Otherwise, he'd have to replace the entire screen.
I went to my local store where they set up an exchange and a delivery date after hassling me about not bringing the 65" TV with me. Their delivery, unlike the two hour window prior, was a 7am to 7pm window. The day came and went, and no one showed up with my replacement TV. This was a Tuesday. At 7pm, we called the store and the phone rang and rang. We tried three times and got a ringing phone, although the store closed at 10pm. We ended up calling the 1-800-BEST-BUY line and were met with several incompetent people that bounced us around until we landed with a "Manager". This person also tried to call the store, meeting the same results with a phone that was never answered. At this point he said he noted our situation and would call us back no-later-than 330pm the next day and would take care of this, plus give us free installation as well for the trouble. He did mention the reason why our TV wasn't delivered. The store had created a delivery, but didn't close it out in the system. It was never scheduled.
430pm the next day rolled around and no one had called us. We called again and spoke to several people. Why? Disconnects. The first person we spoke to gave us to a supervisor. The supervisor answered, said "hello" a few times like he couldn't hear us, and hung up. We called a second time and made it to another supervisor. This person was very cordial and stated: "No one up to this point, including the store, had made any notes in our account about any of this". Nothing. He also stated that he was the wrong department for setting up the exchange and delivery, and would notate the free installation as well. When he transferred us to that department. Disconnected.
We called back again and spoke to another supervisor, this time asking for the correct department first. Again, no notes about our account so this ALL HAD TO BE EXPLAINED AGAIN! This person actually created a case# for us, but still was unable to reach the store, and said.....
We appreciate your patience, but there's nothing we can do over the phone, this has to be handled by the store directly. Please go there to make arrangements to exchange your TV.
We appreciate your patience, but there's nothing we can do over the phone, this has to be handled by the store directly. Please go there to make arrangements to exchange your TV.
Yes, really. She said she noted that they owed us a free installation for our issues and the fact our previous installation appointment (not via Best Buy) was missed due to no delivery, and to give them the case# when we spoke to them in-store.
We ended up going to the store and spoke with four different people regarding our situation. This time, they supposedly have the delivery date closed out and generated, again through some 7am-7pm window. Also, they spoke with 1-800-BEST-BUY about the issues, discussed the claim #, and decided that we would NOT receive the promised free installation, it was too cost prohibitive for the store. Instead, they apologized and handed us a $50 gift card.
To date, my TV still hasn't been delivered and the original one still has these huge, white splotches in the picture.
At least they seemed to have stopped growing.
JBPpa
December 29, 2014
Exact same issue I had. Returned it and went with a Samsung. If it seems too good to be true, that's usually because it is.
+1point
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JBPpa's Questions
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JBPpa's Answers
Manage up to 8 of your home theater electronics devices with this Logitech Harmony 700 915-000162 universal remote, which features a brilliant color command screen for easy navigation. One-touch activity buttons simplify device selection.
Does this remote work with DirecTV?
Yes. It works with pretty much everything from game consoles to some smartphones.
9 years, 3 months ago
by
JBPpa
LG 65LB5200 LED HDTV: With MCI (Motion Clarity Index) 480 and 1080p resolution, this HDTV enables you to experience all the fast-paced thrills of your favorite action-packed movies and games on an expansive display ideal for your living room or home theater. LED edge lighting delivers rich, vibrant images while preserving a sleek profile.
Is the Black Friday deal on this item only in store or also available online?
Online as well
9 years, 4 months ago
by
JBPpa