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    October 2, 2015
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    October 2, 2015
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51” and Larger TV Connect & Setup
51” and Larger TV Connect & Setup
Have a Geek Squad Installer quickly and professionally connect your 51" class and larger TV to your video components. We'll also add an Internet-capable TV and video components to an existing wireless network, perform any needed software or firmware updates, and configure two smart TV or smart Blu-ray player apps for media streaming. In addition, we will program the remotes that come with your equipment, ensure that all wires and cables are neatly dressed, and make sure the work space is clean when we finish. We offer a 90-day limited workmanship warranty on our TV Connect.
 
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1 out of 5
1
Read the fine print before ordering
on October 2, 2015
Posted by: CompletelyDissatisfied100
Simply put, the video setup service add-on is an easy way for Best Buy/Geek Squad to recover dollars from the low margin, commoditized, electronics sales. If you are expecting a service that will install your TV, hide wires, program all audio/video components, then you will need to order the following services: TV mounting, Video setup and Audio setup, which will cost you over $300. If you want to hide your wires, rather than "neatly dress" - as Geek Squad has so eloquently positioned in its service specifications - you will need to hire an electrician to add an outlet to the height on the wall where your TV will be mounted, and then you will need to follow that up with a dry wall/painting service that will fix the holes that were drilled. Quite honestly, you're better off just hiring a professional electrical/install guy to do everything for you. Hiring Geek Squad is like booking a flight on Spirit Airlines. They will shake you down to the point where you feel naked, and then tell you "you paid for a specific service and there's nothing that can be done". If you can't issue an apology when your in-store sales team gives bad information about your actual services, then how do you expect to sustain business in the long-run? Customers are smart and we have many options; hence it is only a matter of time before competitors offer "no frills" services that can be attached to, let's say, an Amazon order. What I told the customer service rep was that Best Buy can enjoy the extra $120 I spent on the "video service" because those are the last dollars I will ever spend there. It is just not worth the investment in time, money, and frustration. By the way, I distinctly recall reading that they dispose of the boxes too. As you can see in the attachment, that did not happen....
No, I would not recommend this to a friend.
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22of 26voted this as helpful.
 
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