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rhsmith
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- Review count1
- Helpfulness votes67
- First reviewAugust 25, 2016
- Last reviewAugust 25, 2016
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- Average rating1
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rhsmith's Reviews
This gas range features an extra-large 5.8 cu. ft. oven so you can easily cook a roast and multiple casserole dishes at once. The stovetop is flexible, featuring a variety of burner types and sizes, including a high-power burner and a large oval burner with its own custom griddle. Plus, features a convenient storage drawer for additional storage, continuous matte grates, and weighted stainless knobs.
Customer Rating
1
Sumsung customer service after the sale sucks!
on August 25, 2016
Posted by: rhsmith
I just purchased this item and had it delivered 2 days ago. Upon opening the grates that were individually wrapped and inside cardboard, I noticed that the paint was chipped off on the center grate. For a brand new appliance, this is unacceptable. I contacted Samsung and their response is as follows:
Thank you for contacting Samsung. I see that the paint on the center grate of your range is peeled off and you would like to replace it. I do understand your concern. I would like to inform you that physical damages are not covered under Samsung warranty. This includes "concealed damage", where the product is damaged even though the box is not opened. You may want to contact the store to see what they might offer through their own procedure.
Thank you for contacting Samsung. I see that the paint on the center grate of your range is peeled off and you would like to replace it. I do understand your concern. I would like to inform you that physical damages are not covered under Samsung warranty. This includes "concealed damage", where the product is damaged even though the box is not opened. You may want to contact the store to see what they might offer through their own procedure.
Wow! You got my money and now you screw me over. The grate is defective, the paint doesn't stick on the burner, why should the place I purchased it from be responsible for your shoddy workmanship?
So now I have to fight with the place of purchase about a defect or use more of my hard earned money to purchase a new one, which isn't cheap by the way. I was going to purchase a Samsung refrigerator next, but not any more.
No, I would not recommend this to a friend.
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