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Jeffroy
 
 
 
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  • Review count
    1
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  • First review
    July 20, 2015
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    July 20, 2015
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Jeffroy's Reviews
 
You're excited to buy a new washer or dryer — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and gives you extended coverage when the warranty ends. Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't (like failure due to a power surge). If something goes wrong after the manufacturer warranty ends, rest easy; you won't be stuck with a huge repair bill. Geek Squad Protection has your back and will take care of any covered repairs.
 
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Customer Rating
2 out of 5
2
Long wait times on phone and for techs
on July 20, 2015
Posted by: Jeffroy
I just purchased new items from Best Buy, and got the 3 year extended warranty. My washing machine started having problems after the first wash, and I called Geek Squad to get it looked at. After waiting on the phone for almost an hour for tech support, and then another 30 minutes for a level 2 representative, I was told that it would be over two weeks before a technician could come out and look at the washer. To me, on an extended warranty, that is an unacceptable time frame.
My Best Buy number: 0966826157
No, I would not recommend this to a friend.
+22points
24of 26voted this as helpful.
 
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