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    October 14, 2014
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    October 14, 2014
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    July 5, 2015
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    October 14, 2014
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tm8snluv's Reviews
 
With a generous 30 cu. ft. capacity, this Door-in-Door Refrigerator with CustomChill drawer provides customizeable capacity for even more ways to use your space. From post-workout protein shakes to after-school snacks, LG's Door-in-Door design keeps all your favorites at your fingertips while reducing cold air loss to help keep foods, fresher longer. And thanks to the versatile CustomChill drawer you have additional refrigerator or soft freezer space when you need it. Plus, our advanced Smart Cooling Plus System is designed to maintain superior humidity and temperature levels to help keep food fresher longer while the Fresh Air Filter helps keep food tasting its best.
 
Customer Rating
2 out of 5
2
Read this before buying
on October 14, 2014
Posted by: tm8snluv
I'm sure the other reviewers received a working product. I did too, for the first few days. However, I had to have a service guy come out within the first week the fridge was delivered because the CustomChill door temperature selector buttons stopped working and the freezer drawer light doesn't work. The issue appears to be with the electronics or wiring. The technician has been out 3 times, and the problem still isn't fixed. To note, it's been a month and a half since the first visit. He has to contact LG directly while here because they haven't released the specs to technicians. After 2 part swaps, the issue remains. He said I should be getting a call from LG soon. I hope it's to replace the fridge.
We bought the fridge to replace a 14 year old 26cu ft KitchenAid side-by-side because we wanted something more energy efficient. I was hesitant because the new models (from any manufacturer) have a lot of plastic pieces and metal-on-plastic pieces. This means those parts will wear out quicker and you (the consumer) will have to pay to fix them or buy a new fridge. Since it was on all similar models, we decided to go with LG because of overall reviews. The compressor probably will last since it's mechanical and LG puts a long warranty on it. We were a little disappointed with all the plastic because of the high price.
The door-in-door is nice, but you have to really push on it to get it to stay closed instead of just swinging it closed. As annoying as it is, keep the door alarm activated. This has saved us from leaving the door-in-door open because it didn't close. Plan on two hand use for the ice and water dispensers. The water dispenser symbol will inevitably get scratched off soon because it's only painted on instead of etched in. The paint on ours already has some chips on it - again, cost savings for LG. The ice machine is small, and cubes have a tendency to build up in front of the sensor. This causes the machine to stop making ice because it senses the bucket is full, but it is not. This happens 2-3 times a week and always on the side closest to the door hinges. I recommend checking it often and knocking the ice down. The ice machine makes the left door stick out farther, so be sure to have plenty of room to open it fully. Otherwise, you can't reach in to grab items in the back of the fridge. Inside the fridge, there's plenty of room, and the space is configurable. The shelves are sturdy and can handle heavy items without flexing. The fridge compartment is also deep. My wife is 5'3" and can't reach to the back of the top shelves.
I can't comment on the CustomChill drawer because we can't change the temperature, and we have no idea what the temperature is because the lights don't work. The sliding dividers are a nice option though to keep meats and other products separated.
The freezer has 2 other drawers in there. However, this results in only a 10-inch clearance in the main compartment. I can't stand bottles up because of this. We spend a lot more time digging around for things too because the main compartment is deep and extend underneath the other drawers. Also, there is nothing filtering out the moisture in the air. Everything has ice crystals on the outside.
The enormous size of the fridge presented problems when the delivery guys were trying to get it into my house. They had to pull out the drawers and take off the front door handles. Then, they had to open the doors and pivot the fridge through 34" wide doorway openings. Something to remember if you ever plan on getting it OUT of your house.
Overall, we still have mix feelings about the fridge since we haven't noticed any decrease in this month's electric bill. The broken CustomChill drawer also colors our opinion of the fridge. Couple that with the liberal use of plastic-on-plastic and plastic-on-metal parts, and it's only a matter of time before new parts are needed (or a new fridge). The cost of the fridge is too much for this fact. However, I do want to reiterate again, that all the other fridges from other manufacturers did the exact same thing. Hopefully, this review provides some insight for those searching for a new fridge. If you want this one, then buy it on sale.
No, I would not recommend this to a friend.
+79points
97of 115voted this as helpful.
 
tm8snluv's Review Comments
 
With a generous 30 cu. ft. capacity, this Door-in-Door Refrigerator with CustomChill drawer provides customizeable capacity for even more ways to use your space. From post-workout protein shakes to after-school snacks, LG's Door-in-Door design keeps all your favorites at your fingertips while reducing cold air loss to help keep foods, fresher longer. And thanks to the versatile CustomChill drawer you have additional refrigerator or soft freezer space when you need it. Plus, our advanced Smart Cooling Plus System is designed to maintain superior humidity and temperature levels to help keep food fresher longer while the Fresh Air Filter helps keep food tasting its best.
 
Overall2 out of 52 out of 5
Read this before buying
By tm8snluv
I'm sure the other reviewers received a working product. I did too, for the first few days. However, I had to have a service guy come out within the first week the fridge was delivered because the CustomChill door temperature selector buttons stopped working and the freezer drawer light doesn't work. The issue appears to be with the electronics or wiring. The technician has been out 3 times, and the problem still isn't fixed. To note, it's been a month and a half since the first visit. He has to contact LG directly while here because they haven't released the specs to technicians. After 2 part swaps, the issue remains. He said I should be getting a call from LG soon. I hope it's to replace the fridge.
We bought the fridge to replace a 14 year old 26cu ft KitchenAid side-by-side because we wanted something more energy efficient. I was hesitant because the new models (from any manufacturer) have a lot of plastic pieces and metal-on-plastic pieces. This means those parts will wear out quicker and you (the consumer) will have to pay to fix them or buy a new fridge. Since it was on all similar models, we decided to go with LG because of overall reviews. The compressor probably will last since it's mechanical and LG puts a long warranty on it. We were a little disappointed with all the plastic because of the high price.
The door-in-door is nice, but you have to really push on it to get it to stay closed instead of just swinging it closed. As annoying as it is, keep the door alarm activated. This has saved us from leaving the door-in-door open because it didn't close. Plan on two hand use for the ice and water dispensers. The water dispenser symbol will inevitably get scratched off soon because it's only painted on instead of etched in. The paint on ours already has some chips on it - again, cost savings for LG. The ice machine is small, and cubes have a tendency to build up in front of the sensor. This causes the machine to stop making ice because it senses the bucket is full, but it is not. This happens 2-3 times a week and always on the side closest to the door hinges. I recommend checking it often and knocking the ice down. The ice machine makes the left door stick out farther, so be sure to have plenty of room to open it fully. Otherwise, you can't reach in to grab items in the back of the fridge. Inside the fridge, there's plenty of room, and the space is configurable. The shelves are sturdy and can handle heavy items without flexing. The fridge compartment is also deep. My wife is 5'3" and can't reach to the back of the top shelves.
I can't comment on the CustomChill drawer because we can't change the temperature, and we have no idea what the temperature is because the lights don't work. The sliding dividers are a nice option though to keep meats and other products separated.
The freezer has 2 other drawers in there. However, this results in only a 10-inch clearance in the main compartment. I can't stand bottles up because of this. We spend a lot more time digging around for things too because the main compartment is deep and extend underneath the other drawers. Also, there is nothing filtering out the moisture in the air. Everything has ice crystals on the outside.
The enormous size of the fridge presented problems when the delivery guys were trying to get it into my house. They had to pull out the drawers and take off the front door handles. Then, they had to open the doors and pivot the fridge through 34" wide doorway openings. Something to remember if you ever plan on getting it OUT of your house.
Overall, we still have mix feelings about the fridge since we haven't noticed any decrease in this month's electric bill. The broken CustomChill drawer also colors our opinion of the fridge. Couple that with the liberal use of plastic-on-plastic and plastic-on-metal parts, and it's only a matter of time before new parts are needed (or a new fridge). The cost of the fridge is too much for this fact. However, I do want to reiterate again, that all the other fridges from other manufacturers did the exact same thing. Hopefully, this review provides some insight for those searching for a new fridge. If you want this one, then buy it on sale.
Customer Avatar
tm8snluv
NC
Update
July 5, 2015
We finally got a working fridge after 2+ months. The CustomChill drawer works, but it has other issues. Ice builds up in the track that eventually makes it impossible to close. I've cleaned it off twice, but it keeps coming back. Also, the power usage meter I put on the fridge shows it uses about 46-50 kWh per month. This number will vary depending on how cold it's set for and how many times the doors are opened/closed. I still don't recommend the fridge unless you get a great deal around a major holiday.
+6points
6of 6voted this comment as helpful.
 
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tm8snluv's Answers
 
With a generous 30 cu. ft. capacity, this Door-in-Door Refrigerator with CustomChill drawer provides customizeable capacity for even more ways to use your space. From post-workout protein shakes to after-school snacks, LG's Door-in-Door design keeps all your favorites at your fingertips while reducing cold air loss to help keep foods, fresher longer. And thanks to the versatile CustomChill drawer you have additional refrigerator or soft freezer space when you need it. Plus, our advanced Smart Cooling Plus System is designed to maintain superior humidity and temperature levels to help keep food fresher longer while the Fresh Air Filter helps keep food tasting its best.
 

Does the custom chill drawer have dividers inside? Can they be removed?

If I would like to place a sheet cake in the custom chill drawer, are there dividers in the way and can they be removed or repositioned??
There are 2 dividers that can't be easily removed. They leave a 4-inch gap when slid all the way to the outside and a 2-inch gap when slid together in the middle.
9 years, 5 months ago
by
tm8snluv
   NC
 
With a generous 30 cu. ft. capacity, this Door-in-Door Refrigerator with CustomChill drawer provides customizeable capacity for even more ways to use your space. From post-workout protein shakes to after-school snacks, LG's Door-in-Door design keeps all your favorites at your fingertips while reducing cold air loss to help keep foods, fresher longer. And thanks to the versatile CustomChill drawer you have additional refrigerator or soft freezer space when you need it. Plus, our advanced Smart Cooling Plus System is designed to maintain superior humidity and temperature levels to help keep food fresher longer while the Fresh Air Filter helps keep food tasting its best.
 

Is this the stainless steel finish on which no fingerprints are left?

No. Mine has fingerprints and smudges all over it. They wipe off easy with stainless steel cleaner.
9 years, 5 months ago
by
tm8snluv
   NC