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JEGR
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- Review count1
- Helpfulness votes36
- First reviewJune 5, 2015
- Last reviewJune 5, 2015
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JEGR's Reviews
Samsung 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water: Keep your groceries at a consistent temperature for long-lasting freshness in this spacious bottom-freezer refrigerator. The adjustable pantry drawer gives you even more control over the temperature of individual items in your fridge.
Posted by: JEGR
The day the refrigerator was installed it started making a noise within a few hours. The flap for the ice maker would open and shut for minutes before stopping. It stopped doing it that day so I did nothing about it. About 10 months later it started again sometimes for hours. I call Samsung to have it repaired and they sent someone to fix it. They replaced the touch screen on the door and the flap mechanism. It solved the noise problem, but they said they found another problem (the main PCB?) and said they would have to come back to fix it. They left a message one day saying they were coming out to fix it, but apparently they don't think we work so they just showed up without confirming the appointment. They were mad at us for not being there and showed up again the next day, again without confirming the appointment, but luckily my wife was home. They replaced the part and said to call them to confirm there was ice in the icemaker. There was so we called them, but then we realized the ice dispenser no longer worked. We called them back and they said the ticket was closed and we had to start the process all over again. I called Samsung and they asked my appointment preference date and said they would call to confirm. They confirmed the date and time, so I took off work for the third appointment and they never showed up and said they had no record of the appointment. I called Samsung and they blamed the repair place and said they couldn't help me on that day, but would call me next week to set up yet another appointment. I asked to speak to a supervisor and they said they were busy and would call back within 24 to 48 hours. This is unacceptable! My wife or I will have to take a fourth day off work and hope they fix it this time. Of course the 1 year warranty is about to expire and they gave me a hard time about that, saying I had to show proof (again) of the purchase date and that the problem is related to the initial service call. At least my kids are happy; because of this experience we are trading in our Samsung phones for Apple and getting an iPad to replace our Samsung tablet. BTW, we paid about $1,900 around Memorial Day ("the lowest price of the season") and it went on sale for $1,800 a week or two later. Best Buy credited me the difference when I went to the store.
My Best Buy number: 2614538139
No, I would not recommend this to a friend.
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