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VirtualTrainer
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- Review count1
- Helpfulness votes36
- First reviewAugust 8, 2014
- Last reviewAugust 8, 2014
- Featured reviews0
- Average rating4
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VirtualTrainer's Reviews
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
Posted by: VirtualTrainer
from MD
Gender:Male
My computer was giving me pop-ups that were causing issues, it was running very slow and my machine was becoming 25% fragmented in two-three days. All stressful things to someone who depends on it for their work.
I searched the Best Buy computer tune up and after reading the price, reviews, etc. purchased it. I had my one day off, so wanted to take this order number, activation number and get it looked at as soon as possible. It took two hours and six sales associates to get this resolved. It seems that they can redeem it if you purchase it and want to use it in the future, but not if you want if done right after purchasing.
Each associate wanted the same information, some wanted me to purchase it and I had to maintain composure and tell them it was already bought and I needed the Geek Squad code to get it on their agenda to fix. It took the sixth associate to finally say that he would stay with me till a Geek Squad person started the tuneup.
That all said, the final results were wonderful! My machine runs very smooth, the messages, pop ups have stopped and in two weeks it has not needed any defragging. So it was totally worthwhile for me. Very worth the $50.00.
The downside is a person with less patience could become very irritated over the service. It was not the attitude of the sales associate, each one was very pleasant. My only criticism would be that two of them (33%) did not speak clear English. I am pleased that they were apparently bilingual, but not good for people who are only English speaking. This is a company situation and I would encourage them to only put people in this position who can do any language (even the native one associated with the US) in a clear, easy to understand voice.
If you have patience this could be a great service. Stick to your guns!
A sales associate might not be actively listening and want to sell you something you already purchased (see other reviews for examples of this).
A sales associate might not be actively listening and want to sell you something you already purchased (see other reviews for examples of this).
What's great about it: It solved a lot with my computer
What's not so great: The online line sales associates are very friendly, but need more training!
I would recommend this to a friend!
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