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September 23, 2014
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September 23, 2014
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Jenn's Reviews

LG - 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer - White

LG 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer: Your mountain of clothes has met its match. Do more laundry in less time with this washer equipped with TurboWash technology.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›

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Customer Rating

Less than desirable outcome

on September 23, 2014

Posted by: Jenn

from Flower Mound, TX

Gender:Female

Age:25-34

I wanted to love this washer. My first LG Front Loader lasted from 2004 until now....it would have lasted longer had I known to clean the gasket out. So I decided to try a top loader. I researched everything! This washer was top on consumer reports. So I purchased it. It holds a lot of clothes so my washing has gone from twice per week to once every other week!! But now that I have had it for a little over 30 days I am noticing the BO smells from my boys clothes is not coming out, some clothes NEVER get wet, and the clothes are all twisted up. I tried to exchange it, however I called at 29 days after delivery and they said it was a 15 day return window....I just discovered that being a Rewards Member Elite gets you 30 day return. Too bad the person on the phone did not know this and told me otherwise. Today marks 32 days. I will try tomorrow to exchange it for the front loader. If not Geek Squad will be busy with me. I want them to fix this so I can have clean clothes. Please avoid this washer at all costs!! Oh and this is the second one I received. The first one arrived DOA and they had to send me a second one. One more random thing- to turn off the signal you have to press and hold the Extra Rinse button. It is not very responsive and LG should have thought of that. You will press it and wait wondering if it is working. If you don't turn off the signal your toddler will think the ice cream truck is coming every time the washer ends! Which is funny!

My Best Buy number: 0525733087

What's great about it: The 5.2 cu ft is great!

What's not so great: It does not clean.

No, I would not recommend this to a friend.

Quality