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WeylandCorp
WeylandCorp's stats
- Review count1
- Helpfulness votes69
- First reviewJuly 10, 2014
- Last reviewJuly 10, 2014
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes9
- First review commentJuly 23, 2014
- Last review commentJuly 23, 2014
- Featured review comments0
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WeylandCorp's Reviews
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
Posted by: WeylandCorp
from West Orange, NJ
Gender:Male
I am a long-time customer of Best Buy who spends thousands of dollars a year there, so unfortunately, I trusted the guarantee. Nothing is guaranteed. My computer is worse than before and don't believe they performed all tasks on the list. They certainly couldn't support that the tasks were performed in my phone conversations. I was disappointed, bought a new computer and attempted to get a refund.
I was told the guarantee means they "stand by the work that they did" so there would be no refund regardless of the benign or negative impact of their work. Not sure the value of that if my computer is worse than before. I asked what the "money-back guarantee" means and they offered to work on my computer again. I asked several times what the money-back guarantee meant and they said they would look into it/investigate this case and email me with 48 hours.
If they aren't sure what "money-back" means, you shouldn't be either. At best it seems misleading, at worst dishonest.
What's not so great: It didn't work in my case and there is no refund so far.
No, I would not recommend this to a friend.
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+67points
69of 71voted this as helpful.
WeylandCorp's Review Comments
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
Overall
1 out of 5
1 out of 5"30-day money-back guarantee" Misleading
By WeylandCorp
from West Orange, NJ
I am a long-time customer of Best Buy who spends thousands of dollars a year there, so unfortunately, I trusted the guarantee. Nothing is guaranteed. My computer is worse than before and don't believe they performed all tasks on the list. They certainly couldn't support that the tasks were performed in my phone conversations. I was disappointed, bought a new computer and attempted to get a refund.
I was told the guarantee means they "stand by the work that they did" so there would be no refund regardless of the benign or negative impact of their work. Not sure the value of that if my computer is worse than before. I asked what the "money-back guarantee" means and they offered to work on my computer again. I asked several times what the money-back guarantee meant and they said they would look into it/investigate this case and email me with 48 hours.
If they aren't sure what "money-back" means, you shouldn't be either. At best it seems misleading, at worst dishonest.
WeylandCorp
West Orange, NJ
Update-
July 23, 2014
Though they said they would get back to me within 48 hours, they did not do so. "Quality" Assurance called and left messages two times after that time saying to respond to the number in an email they would send. There was, of course, no email and no refund. Somehow I feel the Geeks are rubbing my nose in this despite the fact that I have never been rude or disrespectful at any time.
+9points
9of 9voted this comment as helpful.
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