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Dawn
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- Review count1
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- First reviewOctober 19, 2014
- Last reviewOctober 19, 2014
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Dawn's Reviews
Samsung 4.5 Cu. Ft. High-Efficiency Top-Loading Washer: Clean bedding, delicate items and more using this Samsung top-loading washer, which features 9 cycles, 6 options and automatic temperature control for flexibility. Simply select the cycle you want via the rear-panel digital controls, which feature an ice-blue LED display to promote visibility in dim lighting. Instead of having to clean the washer yourself, self-cleaning technology does the work for you to simplify your to-do list.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
Posted by: Dawn
I will never purchase a appliance at Best Buy again or a Samsung product. I bought this Samsung Top Load washing machine at Best Buy Maple Grove in May 2014 from Mike the Sales Manager in the appliance area of Best Buy. The washing machine worked great for a couple months then started getting out of balance when doing towels and bedding even though it was placed correctly in the basket and washing machine was leveled. Then in beginning of Sept 2014 when washing machine was 4 months old it began filling with water and would not turn off and kept adding time to cycles. I contacted Samsung and they sent out their third party repair company. I had to wait a week for them to look at it. I was told it was the pressure sensor and control panel. I had to wait another week for the parts to be installed. Washing machine worked for 1 cycle and had repair company come out again, waited another week. Repair company deemed it unrepairable. I had to deal with Samsung for a replacement which took 2 weeks of multiple phone calls. I finally was able to go into Best Buy after 8 weeks to pick out a replacement. Best Buy did nothing to help me even after we spent 10,000 in there stores over the past few months and Mike the appliance manager in Best Buy Maple Grove was no help either. This took forever to resolve. I spent hours on the phone. So believe me and do your research. Samsung washing machines have alot problems. The great reviews are in the beginning when first purchased. If you google Samsung washing machine complaints it is there that you see all the issues. Save yourself the money and more important your time.
My Best Buy number: 3300507019
Mobile Submission: True
No, I would not recommend this to a friend.
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