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March 12, 2014
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March 12, 2014
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Sportsmom101's Reviews

Samsung - 24" Built-In Dishwasher with Stainless Steel Tub - Stainless Steel

Save energy, wash quietly, and clean powerfully. Adjust each rack in this Samsung dishwasher to accommodate tall or oversized cookware. Plus, the built-in design offers a custom feel as it blends seamlessly with your kitchen cabinets.

Customer Rating

Worst Purchase Ever!

on March 12, 2014

Posted by: Sportsmom101

from Petaluma, CA

Gender:Female

Age:35-44

I bought this dishwasher 1 year and 20 days ago, the purchasing process was awful at best, the installation was worse and the service after the product was installed has been nothing short of hellish.

The day it was installed the water line was broken, the installer could have fixed it but Samsung needed to send their own guy out. Wait two weeks for a part I could have purchased at Best Buy, not off to a good start. Samsung comes out and installs it and does not test. Run a load of dishes, it does not clean. call for service, get ignored for weeks.

Finally get a technician out in October, for the smell and non cleaning. He came out, the spinners were not connected and it was full of sludge. He told me I had rust, well, my previous dishwasher did not have this issue. reconnect the spinners, remove sludge, smell persist. Call for service, get ignored. (meanwhile I am hand washing my dishes and using paper plates)

Finally after months of calling get support, oh and the ignoring pushed me out of warranty, I get someone to look at the file file and they send technicians out. These poor guys have come out 8 times, ordered every part you can think of, it still leaks so they can't test the issues.

I don't think this saga will ever end.

What's great about it: Fills the hole in my kitchen

What's not so great: There is NOTHING good about this product

No, I would not recommend this to a friend.

Quality