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May 27, 2014
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May 27, 2014
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Homecook's Reviews

Samsung - 5.8 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range

More convenient cooking. This Samsung range has a 5-burner cooktop so you can prepare multiple dishes at the same time. Plus, its smooth ceramic surface and steam clean option make it easy to keep spotless.

Customer Rating

1

Beautiful range but damages very easily

on May 27, 2014

Posted by: Homecook

from Atlanta, GA

Gender:Male

Age:45-54

I purchased and have had this range for about a month now. Works great except I was boiling some water for pasta two weeks ago and the water boiled over onto the cook surface and damaged the surface. I contacted Samsung which had a service center get in touch with me about the issue. I sent them photos (see attached photos) of the damage and upon their review and speaking with Samsung they deemed this physical damage and it will not be warrantied. I spoke to Samsung direct about this and they confirmed they will not warranty or stand behind this damage. So anyone that is looking for a new range, this is a nice range but the cooktop damages very easily. I hate to see what this cooktop will look like in 6 months. Needless to say I am very disappointed in the product and Samsung and will never purchase another Samsung product again. Buyer beware.

What's not so great: cooktop damages very easily

No, I would not recommend this to a friend.

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