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February 23, 2015
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February 23, 2015
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BobS's Reviews

APC - Power Saving Back-UPS XS 1500 - Black

Peace of mind from the world's most trusted UPS.The Back-UPS battery backup offers guaranteed power and surge protection for wireless networks, computers, gaming consoles and other electronics in your home or business. Models supply battery backup during outages and unsafe voltage fluctuations, as well as provide protection from damaging surges and spikes. They're available in 'tower' or 'floor' styles, and together with a variety of standard features, they are the perfect choice to protect your data and keep you connected.

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This user is a My Best Buy® Elite Member, who has spent $1,500 on eligible purchases and is now getting 1.10 points per dollar. They may have received My Best Buy® bonus points for submitting reviews.
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Customer Rating

Short Shelf Life for Batteries & Wrong Serial No.

on February 23, 2015

Posted by: BobS

Just purchased this on 22 Feb 2015. Factory test sheet is dated 10/04/2014. After allowing unit to fully charge for 18 hrs and following all the instructions, the unit shows the batteries need to be replaced. Fails self-test, changed the battery date - same problem. Ran self test from the unit as suggested by tech support and it fails. Tech support is sending new unit since they do not have any replacement batteries in stock. Tech support said these batteries only have a 6 month shelf life. Nothing on the box indicates the date of manufacture so you can't tell how old the batteries inside may be. Perhaps they need to indicate that on the box if the shelf life is only 6 months as stated.

Additionally, you may want to verify that the serial number printed on the bag label that holds the cables and instructions actually match the serial number on the bottom of the unit or the serial number that shows in the PowerChute software. Mine didn't and I registered it with the wrong serial number.

I've used APC products for many years and not had any major problems so I can't say this is a typical experience. Everyone is cutting costs and perhaps these "new" batteries aren't what they should be.

My Best Buy number: 0319327843

No, I would not recommend this to a friend.

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