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- Review count2
- Helpfulness votes56
- First reviewApril 5, 2014
- Last reviewApril 5, 2014
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- Average rating1
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BA0701's Reviews
LG 9.0 Cu. Ft. 14-Cycle Ultralarge Capacity Steam Electric Dryer: With one of the largest dryer capacities available, this 9.0 cu. ft. dryer can help you tackle your large laundry piles in less time. Built-in steam technology diminishes wrinkles and odors, and provides specialized cycles that can help remove small stains or spots and sanitize items right in the dryer.
Posted by: BA0701
from Knoxville, TN
Gender:Male
Age:45-54
Absolute true story, and I would invite anyone from BB or LG to dispute it. I purchased this washer and the matching dryer in March 2013 from Best Buy, and when I did I purchased the extended warranty. The dryer stopped heating, which was no big deal initially, as I simply called to get the warranty service performed. That is where the nightmare begins. I scheduled the service through BestBuy, and unknowingly my wife had also called in to LG. Well, LG simply gave the name and phone number of the same place BestBuy had already scheduled the service call to, so we did not bother calling them. Service was scheduled for Wed morning, and when the date and time came without so much as a call from the service provider, I called them, only to be informed that they refused to perform any warranty work for LG, as LG would not pay them, and the woman actually informed me that their shop was apparently the last shop in Knoxville TN that would do warranty work, which is why LG continuously sent people to them, and she wished me luck in getting my dryer repaired.
I called BestBuy, and explained the issue to them, and the lady from BestBuy forwarded my call to LG, but she remained on the line the entire time, in case I experienced any problems. Well, needless to say, the lady from LG tried to simply give me names and phone numbers of shops in Knoxville, including the one that had already refused to do the work. I told her she was welcome to call one, and I would be fine if she could find one that would do the work. She placed me and the lady from BestBuy on hold, and proceed to try and contact anyone whop would do the work. She returned on the line, and informed the lady from BestBuy and myself that she was in fact unable to find anyone to perform the warranty repair. The lady from BestBuy then said she would take care of it, and we got off the phone with LG. Long story short, BB was unable to locate anyone to do the repair either, and so BB said they would replace the unit. I explained I did not want the LG, even though when the two appliances did work they worked very well, if I cannot get warranty work done, and therefor we would have to replace both the washer and dryer with a different name brand. BB Service agreed, and gave me a number that I was to take to the store, and pick out whatever comparably priced systems I wished to get.
I got to the store, and was told they would only be replacing the dryer, and not the washer, even though I was getting one that was a different name brand and different color. Several hours later, and after getting BB Service on the phone, they informed the store manager that they were replacing both the washer and dryer.
This was an extremely horrible experience for both my wife and I, and took over 1 month to complete, during which time we were without a dryer, less than one year after having purchased a set for $3000 from the local BB. Corporate BB Service, on the phone were really good people, always polite, and in the end they were the ones who got all of this done. But, LG, and the local BB store were horrible, and made the experience an absolute nightmare, and one of the worst experience my wife and I have ever had. Lucky for us, we have two different BB store within just a few miles of each other, and we will be taking our business to the other store from this point forward, as we have never had a bad time there.
But, and this is a huge BUT, I have to tell anyone, at least from Knoxville, to stay away from LG appliances, you will not and cannot get warranty work done in this entire town. Knoxville TN is not a small town, by any means, and so the fact that we were unable to get warranty repairs done here should be more than enough reason for anyone in other cities to at least check and verify the availability of local warranty service prior to purchasing any LG appliances. Speaking for my wife and I, we will not have another LG device in our house, after this nightmare!! The question, would I recommend this to a friend, well I wouldn't recommend it to anyone!!
My Best Buy number: 2146135677
What's great about it: Worked great, when working
What's not so great: NO WARRANTY WORK WHEN IT BREAKS
No, I would not recommend this to a friend.
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+9points
13of 17voted this as helpful.
LG 5.2 Cu. Ft. 14-Cycle High-Efficiency Steam Front-Loading Washer: Wash extra-large loads with this LG front-loading washer that can fit a king-size comforter in a single load to help reduce time spent doing laundry.Measure Twice, Deliver Once Learn how to measure your space and check connections for a new washer and dryer. Watch the video ›How to Prepare for Delivery and InstallationLearn how to get ready for the delivery and installation of your new washing machine. Walk the path, check your hookups, order new parts, and empty your old washing machine.Watch the video ›
Posted by: BA0701
from Knoxville, TN
Gender:Male
Age:45-54
Absolute true story, and I would invite anyone from BB or LG to dispute it. I purchased this washer and the matching dryer in March 2013 from Best Buy, and when I did I purchased the extended warranty. The dryer stopped heating, which was no big deal initially, as I simply called to get the warranty service performed. That is where the nightmare begins. I scheduled the service through BestBuy, and unknowingly my wife had also called in to LG. Well, LG simply gave the name and phone number of the same place BestBuy had already scheduled the service call to, so we did not bother calling them. Service was scheduled for Wed morning, and when the date and time came without so much as a call from the service provider, I called them, only to be informed that they refused to perform any warranty work for LG, as LG would not pay them, and the woman actually informed me that their shop was apparently the last shop in Knoxville TN that would do warranty work, which is why LG continuously sent people to them, and she wished me luck in getting my dryer repaired.
I called BestBuy, and explained the issue to them, and the lady from BestBuy forwarded my call to LG, but she remained on the line the entire time, in case I experienced any problems. Well, needless to say, the lady from LG tried to simply give me names and phone numbers of shops in Knoxville, including the one that had already refused to do the work. I told her she was welcome to call one, and I would be fine if she could find one that would do the work. She placed me and the lady from BestBuy on hold, and proceed to try and contact anyone whop would do the work. She returned on the line, and informed the lady from BestBuy and myself that she was in fact unable to find anyone to perform the warranty repair. The lady from BestBuy then said she would take care of it, and we got off the phone with LG. Long story short, BB was unable to locate anyone to do the repair either, and so BB said they would replace the unit. I explained I did not want the LG, even though when the two appliances did work they worked very well, if I cannot get warranty work done, and therefor we would have to replace both the washer and dryer with a different name brand. BB Service agreed, and gave me a number that I was to take to the store, and pick out whatever comparably priced systems I wished to get.
I got to the store, and was told they would only be replacing the dryer, and not the washer, even though I was getting one that was a different name brand and different color. Several hours later, and after getting BB Service on the phone, they informed the store manager that they were replacing both the washer and dryer.
This was an extremely horrible experience for both my wife and I, and took over 1 month to complete, during which time we were without a dryer, less than one year after having purchased a set for $3000 from the local BB. Corporate BB Service, on the phone were really good people, always polite, and in the end they were the ones who got all of this done. But, LG, and the local BB store were horrible, and made the experience an absolute nightmare, and one of the worst experience my wife and I have ever had. Lucky for us, we have two different BB store within just a few miles of each other, and we will be taking our business to the other store from this point forward, as we have never had a bad time there.
But, and this is a huge BUT, I have to tell anyone, at least from Knoxville, to stay away from LG appliances, you will not and cannot get warranty work done in this entire town. Knoxville TN is not a small town, by any means, and so the fact that we were unable to get warranty repairs done here should be more than enough reason for anyone in other cities to at least check and verify the availability of local warranty service prior to purchasing any LG appliances. Speaking for my wife and I, we will not have another LG device in our house, after this nightmare!! The question, would I recommend this to a friend, well I wouldn't recommend it to anyone!!
My Best Buy number: 2146135677
What's great about it: Worked great when it worked
What's not so great: No warranty service when it stopped working
No, I would not recommend this to a friend.
Share this review:
+36points
43of 50voted this as helpful.
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