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May 27, 2016
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May 27, 2016
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RichardK's Reviews

Ring - Video Doorbell Pro - Satin Nickel

Our hardwired doorbell with advanced security features and an ultra-slim design. With four included, customizable faceplates, Video Doorbell Pro has a finish to match your front door and your style. Get instant alerts when visitors press your doorbell or trigger the built-in, customizable motion sensors. See, hear and speak to anyone at your front door from your smartphone or tablet. 1080p HD video, two-way audio and hardwired, non-stop power means Video Doorbell Pro gives you the ultimate Ring experience.

My Best Buy® Elite Plus Member
This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
My Best Buy® Elite Plus Member

Customer Rating

Not Ready Due to Camera

on May 27, 2016

Posted by: RichardK

Read the many bad reviews, read the few good reviews, and thought I should take a chance anyway. Install was fine, got the latest updates, but the camera is not working correctly. If the camera sees more sky in the background than people in the foreground it simply incorrectly adjusts to the sky. So not matter how bright the porch or time of day the person in the video is just a shadow. It is like the brightness and contrast are not automatically adjusting correctly on the camera. The only way to see anyone is if they stand 1 foot from the camera to block out the sky and the camera finally adjusted to show an acceptable picture. The attached picture at a specific time of day was truly the best I could get out of hours of trying. Called the very nice support team a week ago who confirmed they saw the same issue but have not heard back. Will be returning this weekend unless I hear from support on some sort of fix to address the issue.

My Best Buy number: 0305256607

No, I would not recommend this to a friend.

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31of 35voted this as helpful.

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