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- Review count1
- Helpfulness votes261
- First reviewFebruary 28, 2017
- Last reviewFebruary 28, 2017
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Washerwashedout's Reviews
Set this LG Turbowash washing machine to take care of your towels or run a quick wash with 12 wash programs designed to meet all of your fabric care needs. The ultra-large 4.5-cubic-foot capacity handles even large comforters, and this LG Turbowash washing machine has five water temperatures for increased clothing care.
Customer Rating
1
Not worth the money
on February 28, 2017
Posted by: Washerwashedout
I bought the washer in May 2016. Two weeks ago (2/15/2017), the washer broke. Called Geek Squad who said it was less than a year old I had to call the manufacturer. LG was less than kind. They first said they had no repairmen in my area. Then the supervisor said I should go to a laundry mat to get my clothes done because it would be a few weeks to find a service company and get them out there. Long discussion there. A service company came on Monday of last week. On Wednesday the service called to say the part was unavailable and to call LG to have the washer replaced. Called LG who said the part was available, it just wasn't being manufactured at the time and I would have to wait until the part was made. How long? There was no ETA on the part. So, I asked to speak to the supervisor who said the same thing and then claimed I was lying about when I purchased the washer. He said he would send me a link to my yahoo account to upload my receipt. I said I did not have a yahoo account and he belligerently disagreed with me. Finally, got the email straightened out and he hung up on me mid-sentence. My husband called and was treated like a king. He was transferred to executive customer service. They placed our claim with the returns department who denied the claim. The customer service rep working with my husband resubmitted the claim on Friday and I just received a call today stating they would replace it. Finally!! Two weeks and a whole lot of tears and anger later I now have to wait to hear from Best Buy (but BB has to get the authorization from LG before they can move ahead) to get this machine replaced. This washer and dryer will be last LG product we ever purchase. It was not so much the product breaking as it was the customer service or the lack of customer service LG provided.
My Best Buy number: 1056876762
No, I would not recommend this to a friend.
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